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Rob
Rob, Home Appliance Technician
Category: Appliance
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Experience:  20 yrs. experience with a major worldwide manufacturer.
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My boiler states fault NTC temperature gradient. can you

Customer Question

my boiler states fault NTC temperature gradient.
can you help please?
Submitted: 29 days ago.
Category: Appliance
Expert:  JamesI replied 29 days ago.

Hi Peter, can you advise of the exact message displayed by the boiler?

If this is in fact a hardware fault, a gas safe engineer will need to attend, once I know the exact fault shown on the boiler I can quote for the replacement part, and should you want me to recommend a local engineer in your area, however would need your postcode.

Regards

James

Customer: replied 29 days ago.
it is a brand new boiler. I have given you the exact wording of the fault
Expert:  JamesI replied 29 days ago.

No problem Peter, its suggests the boiler is still in diagnostic mode hence why you were given reference to the NTC rather than fault code F10-F13.

A new NTC (temp sensor) is around £10, but as this is still under warranty parts should be free of charge.

I would start by contacting the installer to get them to come back and investigate the fault, and see if the repair can be done under warranty, as this would appear to be a hardware failure, and not something which can can be fixed by the user.

Should you wish me to recommend someone to come out please provide me with your postcode.

Regards

James

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