Appliance Repair Questions? Ask a Technician for Answers ASAP
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Do you hear the noise with the door open, too?
Can you tell what is running? Is it the drain pump or the wash motor?
Okay, no water filling? What happens if you manually add water, does it wash then?
Okay, so the drain pump is running. It is likely that the machine is in a flood cycle. Can you access the area below the wash tub and see if there is water in the base of the machine?
See the attached picture. Is the styrofoam float arrowed red in the picture resting on the base of the machine?
Yes, removing the panel below the door should allow enough room to see under there.
It should not have to. Please allow me just a few minutes to prepare some information for you, thank you!
See number 5 attached. That shows how the panel comes off.
Hmm, that is odd. Can you tip the machine and see if water comes out from the base area?
Did you gain access to that float?