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Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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The TV programme went off and we have a blue screen, words

Customer Question

The TV programme went off and we have a blue screen, words on screen say no signal.
checked connections all ok please help
regards
***** *****
Submitted: 19 days ago.
Category: Appliance
Expert:  JamesI replied 19 days ago.

Hi Tom,

Were you watching digital, sky or virgin when the message came on.

Are you sure you haven't accidentally selected the wrong source eg moved to HDMI 2?

Secondly what is the model of your TV?

Thanks

James

Customer: replied 19 days ago.
we were watching a digital programme
the set is a Toshiba 37B700B we have run through the source menu.
we got thr dvd channel on HDMI3
Expert:  JamesI replied 19 days ago.

Can you confirm if other TV's in the house are still able to get signal, just to rule out an antenna issue?

Customer: replied 19 days ago.
have checked aerial and other plugs, there are no other sets in the house
Expert:  JamesI replied 19 days ago.

Ok, does your aerial go through an amp or is it a straight cable from the socket in the wall to the aerial on the roof?

Customer: replied 19 days ago.
The aerial goes straight up to the roof fro the socket in the TV
Expert:  JamesI replied 19 days ago.

I would look to re-tune your TV, and see if the TV is then able to rediscover the channels.

Customer: replied 19 days ago.
because screen is blue, I am unable to get the retune menu
Regards
Tom
Expert:  JamesI replied 18 days ago.

Whats the make and model of the TV Tom?

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