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Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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My samsung fridge freezer bottom freezer is full of ice

Customer Question

my samsung fridge freezer
bottom freezer is full of ice
Submitted: 7 months ago.
Category: Appliance
Expert:  JamesI replied 7 months ago.

This suggests the door hasnt been closed properly or the seal around the door is starting to fail.

The first thing to do is turn the unit off and let it defrost over 24 hours, dry it all out then turn it back on, as the anti frost feature will not be able to cope with the amount of ice you have.

Once the unit has been defrosted manually and switched back on, providing the door is closing ok you shouldnt see a repeat.



Customer: replied 7 months ago.
hi james are you the person helping with my freezer?
Expert:  JamesI replied 7 months ago.

Yes, I have been assigned the query relating to your Samsung freezer.



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