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JamesI
JamesI, Handyman
Category: Appliance
Satisfied Customers: 748
Experience:  I have repaired and maintained numerous items over the years, from fridges to freezers, radios to TV's.
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F:21 error code on machine, changed motor but still appears

Customer Question

F:21 error code on machine, changed motor but still appears
Submitted: 10 days ago.
Category: Appliance
Expert:  JamesI replied 10 days ago.

Hi Mark,

Have you reset the fault code by going into the engineer mode?

Place the dial at 12 o'clock (off position)

Turn the dial to the 6 o'clock position
Hold the spin speed button and turn dial one click clockwise (7 o'clock position)
Release spin speed button
Turn the dial clockwise to the 12 o'clock position, one click at a time.

Then set the dial to a program and check the fault code has cleared.

Customer: replied 10 days ago.
Fault code still appears
Customer: replied 10 days ago.
Prefer to type questions
Customer: replied 10 days ago.
The door will not open aswell
Expert:  JamesI replied 10 days ago.

No problem Mark,

It sounds like you have a faulty PCB, since the fault code should have cleared and only reoccurred once the motor was engaged. In this case I suspect the previous motor was probably not faulty, or if it did fail has caused a surge and took out the PCB.

You can manually override the door lock by following the instructions on the video here, if you can give me a the model number of your washer, I can look up the cost of a replacement PCB, but in most cases its cheaper to get someone in on a fixed price repair to replace the PCB.

Regards

James

Expert:  JamesI replied 8 days ago.

Hi Mark just wanted to follow up and see how you get on?

James

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