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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9520
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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Our AEG Micromat duo built in microwave oven model MCD3881EM

Customer Question

Our AEG Micromat duo built in microwave oven model MCD3881EM is not operating. The operating panel lights up and all the functions including the clock can be set. It's only the cook button which has no effect, nor does the interior light work.
Submitted: 2 months ago.
Category: Appliance
Expert:  Michael replied 2 months ago.

Hi , I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.

If you are new to the site, this is briefly how it works:

1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.

2. I will give you the best possible Answer for your problem without the ability of actually being present with you.

The better you describe the problem, the quicker I can help ;-)

3. Remember to leave a Positive Rating ,it doesn't cost anything additional to rate kindly;-)

I am only credited for my time and expertise if you rate kindly.

I will help you the best I can ;-)

On this one, which I know well, I need to knwo if when you press the COOK buttons do you hear a click, like a small relay or no?

That will tell me all I need to knwo about this one;-)

Customer: replied 2 months ago.
Hi Michael, no click and no response at all from the star/quick cook button
Expert:  Michael replied 2 months ago.

Thank you for that.

This is unfortunately a bad main clock (the control board).

Its easy to replace and no soldering is required;-)

I will help you all the way if you decide to do this repair. It simply plugs into the wiring harness.

Just a basic tool set will do the trick;-)

The best place to get that clock (control) is: http://www.ransomspares.co.uk

I woudl call to place this order because there are many different ones out there and if you call, they ship same day! And you will be assured to get the correct part the first time ;-)

Please call: 0844(###) ###-####/p>

In any case, I will stick with you until this is complete please rate my service kindly.
Also it is the only way I am credited for my time and expertise with you.
Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.
Then you can reach me by simply replying to this message anytime.
Thank you and have a Wonderful day!

No additional cost to rate kind;-)
Sincerely
Tech Michael

Customer: replied 2 months ago.
I've just given my card details which Just answer acknowledged by connecting you but now system wants my cc details again. I don't trust it so can we deal with this by email
Expert:  Michael replied 2 months ago.

Hi, I just sent you the solution, as I will send it once again.

The system at JA, is extremely secure.

I have been a technician for over 10 years here;-)

Never an issue in that dept.

Anyway, this what I sent, please rate my service kind at this time so I can remain with you.

"

Thank you for that.

This is unfortunately a bad main clock (the control board).

Its easy to replace and no soldering is required;-)

I will help you all the way if you decide to do this repair. It simply plugs into the wiring harness.

Just a basic tool set will do the trick;-)

The best place to get that clock (control) is: http://www.ransomspares.co.uk

I woudl call to place this order because there are many different ones out there and if you call, they ship same day! And you will be assured to get the correct part the first time ;-)

Please call: 0844(###) ###-####/p>

In any case, I will stick with you until this is complete please rate my service kindly.
Also it is the only way I am credited for my time and expertise with you.
Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.
Then you can reach me by simply replying to this message anytime.
Thank you and have a Wonderful day!

No additional cost to rate kind;-)
Sincerely
Tech Michael"

Customer: replied 2 months ago.
You suggest a bad main clock but actually the clock display is working OK and showing the correct time.
Customer: replied 2 months ago.
Sorry Michael, I've just tried to call your number***********and fortunately my phone has blocked the call because it incurs charges. Also my bank has just contacted me about a possible fraudulent charge to my credit card so please close this enquiry.
Expert:  Michael replied 2 months ago.

Hi, the clock is also the part responsible for turning the oven on and off;-)

I have been a technician for over 35 years hands on so I have done plenty of these myself ;-)

Please rate kindly at this time so can remain with you. no additional cost for that or any further replies.

Thanks

Tech Michael

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