How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask JamesI Your Own Question

JamesI
JamesI, Handyman
Category: Appliance
Satisfied Customers: 1315
Experience:  I have repaired and maintained numerous items over the years, from fridges to freezers, radios to TV's.
75967336
Type Your Appliance Question Here...
JamesI is online now

Zanussi Essential 1200 (washing machine only) seems to have

Customer Question

Zanussi Essential 1200 (washing machine only) seems to have stopped heating water. Otherwise behaves as normal. (Is there maybe an internal fuse to replace?)
Assistant: What's the make and model of your washing machine? And can you guesstimate how old it is?
Customer: You
Zanussi Essential 1200 (washing machine only). It's around 10 years old.
Assistant: Do you plan on doing the work yourself?
Customer: Yes if possible.
Assistant: Anything else we should know to help you best?
Customer: I am fairly technically literate so a straight explanation is OK :)
Submitted: 12 days ago.
Category: Appliance
Expert:  JamesI replied 12 days ago.

There isnt a replaceable fuse, it has a thermal fuse which will cut out and reset itself as part of the PCB.

With these faults the majority of the time its the heating element at fault, you can test this by removing the back panel and checking your getting voltage across the terminals on a hot wash (after it completes the pre-wash). If your not getting voltage the next this to check is the NTC (thermostat) which sits in the middle of the element and looks like a bullet, check you have continuity across that.

Finally if the NTC is open circuit and your still not getting power to the element this suggests the main PCB has failed, at which point it would not be an economical repair as the PCB would be in excess of £100.

Please let me know if I can be of any further assistance.

James

Customer: replied 11 days ago.
Thanks James. No voltage on the heater element during operating cycle, but resistance across it is 30 Ohm. Resistance across the NTC varies with temperature when held in the hand. Price for a configured PCB is >£130 as you say. Before I go down this route, can I take it that no other components might affect heating? Also BTW the spin cycle seems to have got less effective over the past year. Ta.
Expert:  JamesI replied 9 days ago.

Whats the model number of your appliance (should be on the inside of the washer door)?

The fact you have shown the NTC and element are not open circuit this does point towards a faulty relay on the PCB, its worth checking the wiring loom, but 95% sure its the PCB.

Expert:  JamesI replied 6 days ago.

Do you require any further assistance?

Expert:  JamesI replied 1 day ago.

I havent heard from you can you confirm the issue is now resolved?

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.co.uk/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.co.uk/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.co.uk/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.co.uk/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.co.uk/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Home Appliance Technician

    Satisfied Customers:

    106
    Technician with over 30 years of experience.
  • http://ww2.justanswer.co.uk/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.co.uk/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    3466
    I have been an appliance repair tech for over 30 years and will help you solve your problems.