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Kelly
Kelly, Home Appliance Technician
Category: Appliance
Satisfied Customers: 22877
Experience:  Technician with over 30 years of experience.
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My Hotpoint TDWSF83BEP tumble dryer has just stopped

Customer Question

hi ***** tumble dryer has just stopped working , Ihave checked the fuse and it is fine!. Looking for possible problem
Assistant: Can you guesstimate how old your Hotpoint is? And just to clarify, what's the exact model?
Customer: 6yrs approx Model TDWSF83Bep
Assistant: Do you plan on doing the work yourself?
Customer: Depends on the difficulty of the problem?
Assistant: Anything else we should know to help you best?
Customer: no power going to dryer
Submitted: 1 month ago.
Category: Appliance
Expert:  Kelly replied 1 month ago.

Hi, welcome to Just Answer. Sorry to hear you are having appliance trouble, I know how frustrating that can be! My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 1 month ago.

You have no power to the dryer from the wall or it just will not start?

Customer: replied 1 month ago.
My Dryer won't start, power is live at outlet.
Expert:  Kelly replied 1 month ago.

If you open and close the door, do you hear the door switch clicking?

Customer: replied 1 month ago.
continue talking online thanks
Expert:  Kelly replied 1 month ago.

Sorry for the auto call offer, I have no control over those. If you open and close the door, do you hear the door switch clicking?

Customer: replied 1 month ago.
IT would appear this is "clicking"
Expert:  Kelly replied 1 month ago.

Any humming or buzzing noise at all when you attempt to start it?

Customer: replied 1 month ago.
No noise at all
Expert:  Kelly replied 1 month ago.

Do you have a meter to perform any electrical testing with?

Customer: replied 1 month ago.
no tester
Expert:  Kelly replied 1 month ago.

With no tester it will be impossible to diagnose with 100% certainty. However, the door switch is most likely faulty unless you find a burnt off wire inside. Would you like information for replacing that switch?

Customer: replied 1 month ago.
please
Expert:  Kelly replied 1 month ago.

Sure! Please allow me just a few minutes to prepare some information for you, thank you!

Expert:  Kelly replied 1 month ago.

Access to the switch is gained by removing the top of the dryer and reaching down. All connections simply unplug and plug in, making for an easy repair!

The company below handles the parts for your model but you will need to phone them for the door switch, it is not listed.

CLICK HERE

If you would be so kind, would you please remember to rate my service at the top or the bottom of the page before you leave today? If you don't, I receive no credit for my work. The deposit you placed stays with the site. You may post back at anytime with follow up questions. Thank you so much!

Kelly and other Appliance Specialists are ready to help you
Customer: replied 1 month ago.
Hi
It is me (Garry) who asked you the above questions last night. Unfortunately I cannot get into the door switch - which is fixed between the front metal panel and the inside plastic profile. My question is access, how do you remove the metal front panel from the of the plastic profile inside the dryer?
Expert:  Kelly replied 1 month ago.

The video below will help with removing the front panel.

CLICK HERE

Customer: replied 1 month ago.
This video is not relevant, the switch is located between the metal front panel - which houses the door (below the control panel and is behind the drum). This is my problem gaining access to pull it out and replace it.
Expert:  Kelly replied 1 month ago.

Can you post a picture of what you see, please?

Customer: replied 1 month ago.
Hope this helps?
Expert:  Kelly replied 1 month ago.

No screws at the lower and upper edges of the panel?

Customer: replied 1 month ago.
Removed all screws but cannot separate metal front panel from inner plastic profile. Can't get the switch out
Thanks
Garry
Expert:  Kelly replied 1 month ago.

Peel the rubber door gasket back, any hidden screws under its lip?

Customer: replied 1 month ago.
Peeled of gasket, no screws this is very thin. Have sent new pic. of front. The bottom of section (below opening) is free but around the opening is tightly fixed together. What Next?ThanksGarry
Expert:  Kelly replied 1 month ago.

Does it seem like it has adhesive between the metal front and the plastic bulkhead? There should be nothing else holding it.

Customer: replied 1 month ago.
Before I try and separate the two, is this normal procedure because I am hesitant as I might break the plastic or something worse
Customer: replied 1 month ago.
Forgot to mention - could I be making a mistake and not seeing how to remove switch without this bother mentioned before
Expert:  Kelly replied 1 month ago.

I have never seen one that difficult to come apart. I will see if another has run into this before.

Customer: replied 1 month ago.
Hi Kelly
Just got it out - with a bit of brute force!
Prised it out, pressed between the bulkhead and metal front panel to increase the gap.
Thanks
Garry
Customer: replied 1 month ago.
Hi Kelly
Tested switch and It is working properly
What nextThanks
Garry