How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask JamesI Your Own Question
JamesI
JamesI, Handyman
Category: Appliance
Satisfied Customers: 1587
Experience:  I have repaired and maintained numerous items over the years, from fridges to freezers, radios to TV's.
75967336
Type Your Appliance Question Here...
JamesI is online now

My alpha boiler is flashing E20. No heat or hot water. Can I

Resolved Question:

Hi there my alpha boiler is flashing E20. No heat or hot water. Can I fix this myself or do I need to call out an plumber boiler man?
Submitted: 28 days ago.
Category: Appliance
Expert:  JamesI replied 28 days ago.

Whats the model number of the boiler?

Customer: replied 28 days ago.
Intec 28x ?
Expert:  JamesI replied 28 days ago.

If its an Intec its likely the thermalcouple at fault as it relates to not being able to sense the pilot flame.

This would need an engineer, however once I know the model and also your postcode I can confirm this is indeed the case in your instance and recommend a local firm

Expert:  JamesI replied 28 days ago.

As I thought this is a flame sensing fault, this is explained on page 40 of the engineer manual here.

Whats your postcode and I will recommend a local engineer.

Customer: replied 28 days ago.
Thanks for your help I have contacted a local engineer.
Expert:  JamesI replied 28 days ago.

No problem so I can close the case please rate the service using the star rating on this page.

JamesI and other Appliance Specialists are ready to help you