How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1010
Experience:  Worked on appliances for more than 15 years
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

Assistant: What seems to be the problem? I have a Neff

Customer Question

Hi
Assistant: Hi. What seems to be the problem?
Customer: I have a Neff dishwasher that dry heaves on start up and doesn't fill
Assistant: Just to clarify, what's the make and model of your dishwasher? And have you run a diagnostic test cycle?
Customer: Its a Neff S51E50X1GB/18 I have done troubleshooting
Assistant: Do you plan on doing the work yourself?
Customer: yes
Assistant: Anything else we should know to help you best?
Customer: I visually verified that the inlet pipe does not open to let in the water I bought a replacement aquastop but the same issue does this mean the wires or board are faulty and not signalling the solenoid value
Submitted: 1 month ago.
Category: Appliance
Expert:  KevinWhiteJA replied 29 days ago.

Hi, welcome to Just Answer... Is your problem with Neff dishwasher resolved? If you are facing the issue still then I would suggest you to check continuity on inlet valve using a multimeter. If multimeter indicates a faulty valve then you'll need to replace the valve.

Let me know how it goes... Cheers!

Customer: replied 29 days ago.
Hi Kevin,
I tested continuity on the inlet value and its fine. I bought and tried a new aquastop valve which did not work either. I check the voltage going to the valve from dishwasher and it appears not to fire to open the value on cycle start. If this it correct is there anything else to try? Or idiot likely a control circuit thing? Thanks.
Customer: replied 29 days ago.
Is it likely ... phone auto correct :)
Expert:  KevinWhiteJA replied 29 days ago.

Unfortunately you are correct and a new control module would cost you around £130-150. The best you can do is to check the wiring between inlet valve and control module to see if it is intact. Depending on how old your dishwasher is you can try and spend money on control module or otherwise.

________________________________________________________________________________________
If you have further questions I will be pleased to assist you .. Please remember to RATE my answer Excellent or Good Service when you are satisfied....Thanks