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Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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Assistant: What seems to be the problem? we have a Samsung

Customer Question

hi
Assistant: Hi. What seems to be the problem?
Customer: we have a Samsung DV70F5E0HGW Condenser Tumble Dryer
Assistant: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?
Customer: 8/nov 13 bought from ***** *****
Assistant: Do you plan on doing the work yourself?
Customer: at this moment i have no idea whats happening so would think its beyond me
Assistant: Anything else we should know to help you best?
Customer: the last time it worked there was an unbalanced drying load and since then it hasn't worked its switches on and all the electronics seem to be fine but the cylinder doesn't turn its not jammed as i can physically turn it
Submitted: 22 days ago.
Category: Appliance
Customer: replied 22 days ago.
there is a hum as if its going to start turning and drying but does nothing other than run the clock down as if it is working
Customer: replied 22 days ago.
Samsung DV70F5E0HGW Condenser Tumble Dryer, 7kg Load, A++ Energy Rating, WhiteProduct Code: 88945401
Customer: replied 22 days ago.
hello, anyone thereby waiting 30 minutes now
Customer: replied 22 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 22 days ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  JamesI replied 21 days ago.

Do you still require assistance, I see you raised the question yesterday?