How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Hill Your Own Question
Richard Hill
Richard Hill, Customer Service
Category: Appliance
Satisfied Customers: 502
Experience:  A good general knowledge of electronics, computers and telephony. I can usually get most things fixed.
14784508
Type Your Appliance Question Here...
Richard Hill is online now

I have a Zanussi oven and ceramic hob. Working great for 7

Customer Question

I have a Zanussi oven and ceramic hob. Working great for 7 years.
On Monday when cooking, the hob popped (made a "Pop" sound) and blew the main fuse for the cooker and the RCD.
I reset the fuse, but as soon as I switch on the oven (switch on wall) it pops again and blows the fuse (though not the RCD).
Submitted: 15 days ago.
Category: Appliance
Expert:  Richard Hill replied 15 days ago.

Hi Jerry,

You almost certainly have an electrical fault with the hob and so I would leave this turned off and call a qualified Zanussi appliance electrician to investigate this further for you.

Best Regards,

Rich

Expert:  Richard Hill replied 13 days ago.

Hi,

Do you require any further assistance?

If not, I hope my answer was helpful and if so a positive rating would be much appreciated.

Best Regards,

Rich

Expert:  Richard Hill replied 10 days ago.

Hi Jerry,

Do you require any further assistance?

If not, I hope my answer was helpful and if so a positive rating would be much appreciated.

Best Regards,

Rich