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Richard Hill
Richard Hill, Customer Service
Category: Appliance
Satisfied Customers: 638
Experience:  A good general knowledge of electronics, computers and telephony. I can usually get most things fixed.
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I have a Siemans 5 zone/burner induction hob. It tripped

This answer was rated:

Hi
I have a Siemans 5 zone/burner induction hob.
It tripped whilst we were cooking. Now the three zones on the LH side are showing a flashing e- error message and won't reset.
Please can you assistThanks PhilSiemens EH845FVB1E Induction Hobs is the closest replacement

Hi Phil,

Please try cleaning the hob to remove any spillage or moisture that may be affecting the sensors.

Hope that helps.

Best Regards,

Rich

Customer: replied 1 month ago.
Hi Rich
We’ve done that and cleaned the bottom of the pans- no joy
Phil

Hi Phil,

Is the padlock (child lock) symbol showing at all on the display? If so, this should be turned off.

If not then I'm afraid it's likely to be an electrical fault which an engineer will need to look at.

Best Regards,

Rich

Customer: replied 1 month ago.
Thanks Rich. Can confirm the child lock is off
Do you have a contact number for an engineer in the SK8 area?

Hi Phil,

I can't recommend anyone specifically, but you can arrange an engineer visit through Siemens here:

http://www.siemens-home.bsh-group.com/uk/arrange_an_engineer_visit

Best Regards,

Rich

Customer: replied 1 month ago.
Thanks Rich, I’ll call them in the morning

Hi Phil,

All the best with that.

I hope my answer was helpful, if so a positive rating would be much appreciated.

Best Regards,

Rich

Customer: replied 1 month ago.
Hi there
Where do I apply a positive rating?
Let me know
Thanks
P

Hi Phil,

You click at the top of the page to select the number of rating stars (1 - low to 5 - high) and Finish.

Best Regards,

Rich

Richard Hill and other Appliance Specialists are ready to help you

Thanks Phil.

Best Regards,

Rich

Customer: replied 1 month ago.
Thank you