How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rob Your Own Question
Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
14831508
Type Your Appliance Question Here...
Rob is online now

I have an AEG oven that suddenly is now in demo mode. How

Customer Question

hi - I have an AEG oven that suddenly is now in demo mode. How can I take that off?
Assistant: What's the make and model of your oven? And can you guesstimate how old it is?
Customer: brand new (well 4 month) - I go and get the exact name
Assistant: Do you plan on doing the work yourself?
Customer: BY9314001 by Work you mean take the mode off - yes I like to use the oven today
Assistant: Anything else we should know to help you best?
Customer: no that’s it can you help?
Submitted: 1 month ago.
Category: Appliance
Expert:  carlday1 replied 1 month ago.

H​I,

​My name is ***** ***** I will help with your question.

Could you try this.

​1. Press and hold the on/off button for over 5 secs the oven should beep
​2. Press and hold the down arrow and the clock symbol for 2secs the oven should beep.

Customer: replied 1 month ago.
let me try - but my oven doesn't have arrows - it is a turning wheel (jog dial)
Customer: replied 1 month ago.
when I press the on button for 5 sec the pre-set cooking icons start flashing
Customer: replied 1 month ago.
hello anybody there?
Expert:  carlday1 replied 1 month ago.

Sorry I am still trying to find another way to turn the demo mode off please bear with me.

Customer: replied 1 month ago.
ok sure - now that I know I will of course wait
Customer: replied 1 month ago.
Looks like you have no luck. Can I just get a refund and we leave it at that?
Expert:  carlday1 replied 1 month ago.

I have had no luck I have looked at loads of aeg service manuals and it is not listed anywhere. the only thing I can suggest is to contact Electrolux and ask them. I can send you a contact number.

I will send chat the customer service for refund.

Customer: replied 1 month ago.
Thank you. Yes I couldn’t find it on art site either. But wouldn’t I call art not Electrolux. Different company
Customer: replied 1 month ago.
I got their contact detail
Expert:  carlday1 replied 1 month ago.

If you have no luck with AEG try calling Electrolux as the own AEG and sometimes I find them more helpful.