How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Matt Your Own Question

Matt
Matt, Mechanical Engineer
Category: Audi
Satisfied Customers: 183
Experience:  BEng hons Mech engineering, in auto industry 22 years
12772297
Type Your Audi Question Here...
Matt is online now

My Audi Cabriolet (98 model)roof won"t open electrically. Doors

Customer Question

My Audi Cabriolet (98 model)roof won"t open electrically. Doors closed, ignition and handbrake on - twist release handle and nothing. Windows remain up and hood does"t raise 2". switch off and insert key into manual release key hole and push up. Why doesn't it do it electrically?
Submitted: 3 years ago.
Category: Audi
Expert:  Shantal-Mod replied 3 years ago.

Hello,

I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thank you,

Shantal

Customer: replied 3 years ago.

Shantal


 


Thanks for getting back to me and sorry it's taken time to respond but works been manic this last week.


 


Ok. I've now solved the initial query as it was the sensor on the handbrake that had stuck in the down position so not releasing the hood by the manual key area.


 


The issue I now have is that the hood now goes up to where the storage shelf rises, as it mechanism releases the shelf raises 2" then stops. You can hear the pump trying to work but the shelf want go up to house the hood.


 


Manually I can store the hood but electronically it want go. Where does the problem lie??????????


 


Look forward to your reply


 


Paul

Expert:  Shantal-Mod replied 3 years ago.

Hello Paul,

Thank you for letting us know and for providing additional information. We will continue to look for a Professional to assist you.

Thank you for your patience,

Shantal

Expert:  Billy replied 3 years ago.
Hello and welcome! I'm Billy and i will assist you with this.

My apologies for the delay, thank you for your patience.

Do you have the window one switch open (you switch once, and the window opens all the way)? and if yes, if this feature working?
have you checked the hydraulic system in trunk, as it may lack fluid?
have you checked for any blown fuses?
have you checked under the rear seat, the roof control module, if it has water ingress, connectors are good etc..?
Customer: replied 3 years ago.
Hi Billy. Thanks for the first check sheet but all seem to be in good order apart from under the rear seat. Not sure how to lift it. In general the car looks dry all round with no signs of water.
Windows work, pump pumps parcel shelve releases but lid does raise.
After a manual open I've tried an electronic close but again the parser shelf releases but doesn't open???
Customer: replied 3 years ago.

Hi Billy. Thanks for the first check sheet but all seem to be in good order apart from under the rear seat. Not sure how to lift it. In general the car looks dry all round with no signs of water.
Windows work, pump pumps parcel shelve releases but lid does raise.
After a manual open I've tried an electronic close but again the parser shelf releases but doesn't open???


Customer: replied 3 years ago.

Do I get an answer??????

What Customers are Saying:

 
 
 
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil
< Previous | Next >
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil
  • Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible. Charles
  • As a single woman, I really appreciate an excellent and affordable opinion.
    Thank you Geordie, I will not hesitate to contact justanswer in the future!
    Sue
  • Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff. Jim
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
 
 
 

Meet The Experts:

 
 
 
  • Matt

    Matt

    Mechanical Engineer

    Satisfied Customers:

    183
    BEng hons Mech engineering, in auto industry 22 years
< Last | Next >
  • http://ww2.justanswer.com/uploads/35/350matt/2012-6-7_182356_matsavatr.64x64.jpg Matt's Avatar

    Matt

    Mechanical Engineer

    Satisfied Customers:

    183
    BEng hons Mech engineering, in auto industry 22 years
  • http://ww2.justanswer.com/uploads/audidoc/2008-12-23_175252_headshot.jpg AudiDoc's Avatar

    AudiDoc

    ASE Certified Technician

    Satisfied Customers:

    1583
    Independent European garage owner. Over 20 years experience
  • http://ww2.justanswer.com/uploads/MI/mikeamechanic/2013-4-2_175558_photo.64x64.JPG mike_a_mechanic's Avatar

    mike_a_mechanic

    Mechanic

    Satisfied Customers:

    70
    17 years experience as a auto mechanic, foreign and domestic.5 years running my own repair business.
  • http://ww2.justanswer.com/uploads/FO/fordtwo/2014-12-19_163422_arrepair.64x64.jpg Robert's Avatar

    Robert

    UK Qualified Car Technician

    Satisfied Customers:

    37
    Fully qualified 19+yrs exp/self employed technician in the UK
  • http://ww2.justanswer.com/uploads/IN/indytech/2013-8-8_102717_SantoDomingo146598x6402.64x64.jpg Greg's Avatar

    Greg

    Technician

    Satisfied Customers:

    1080
    Automotive diagnostic tech
  • http://ww2.justanswer.com/uploads/TE/techmachine/0601821347169_717372168_8940977_39623330_o.64x64.jpg Ross's Avatar

    Ross

    Diagnostic and repair technician

    Satisfied Customers:

    453
    Licensed diagnostic and repair technician