How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike, Technician
Category: Audi
Satisfied Customers: 39198
Experience:  Tech Expert
Type Your Audi Question Here...
Mike is online now

Audi A4 2.0 TDi 143 SE Automatic - diesel. First registered

Resolved Question:

Audi A4 2.0 TDi 143 SE Automatic - diesel. First registered June 2010 in UK - LL10EZJ.
Audi LongLife Service. No diesel particulate filter.
1st service done at 18636 miles on 25/01/2013. 2nd service done at 36994 miles on 27/01/2014.
2nd service done with oil change/oil filter and inspections with brake fluid, air filter and dust and pollen filter element changed. Service done by a well known garage (not audi garage) where I give my wife/son's cars regularly for service and MOTs.
After the oil change the MMI indicator said that "there is currently no inormation available". Garage said that it wil automatically adjust after 2 days. After 2 days I checked the oil level as per the manual (run the car around to get the temp to above 45 deg - switch off engine for about 4 mins - insert the key fob but do not start the engine - car to be on a level surface). Checked the oil level. It says "start the engine to get the oil level". This never happened before the service as it would give you the oil level straight away once the key fob was in without the engine start. Of course you start the engine and it says "please drain off engine". Really it should give you the oil reading without starting the engine as it used to do so before.
Took the car back to the garage. They drained the oil and refilled with same amount as per the manual. The same thing happened again - "there is currently no information available". Followed the same process again - check after 2 days etc etc.
You cannot check theoil level again as it states "start the engine to get the oil level" and asks to start the engie where it says "please drain off oil".
Garage says the the part of MMI for checking the oil level may be faulty!!!!!!!!!!!
What could be the cause? Please help.
Submitted: 2 years ago.
Category: Audi
Expert:  Mike replied 2 years ago.
Hello and Welcome -

My name is XXXXX XXXXX Im sorry to see the issues you have-- but the garage could well be right here...

I say that - because you are not on your own with having this happen with this model - its fairly common - but with different causes...

It can be for example , the sensor that sends the signal to the MMi ( where the MMi gets its info from ) or, yes, the MMi faulty..

What you will have to do now Im afraid is use a dealer or a garage that has dealer level diagnostic equipment, to plug into the cars' OBD socket and run tests on the system that way... that will find the fault for you then it can be out right.

Im sorry there is no easy way forward/ Diy way - As you can probably appreciate, its all "electronic" - so when it comes to this issue, there is no other way Im afraid to get to the bottom of this - as above.. So thats the way forward to get this sorted for you now..

Kind Rgds - MIKE.

.................Please do click on the "OK/ Excellent ratings" for me as that's how Im credited for helping you - Thank you in advance for that...

.....You can and are most welcome to get back to me anytime you might need - clicking the OK ratings does not close you out at all..

Rgds, MIKE.

Mike, Technician
Category: Audi
Satisfied Customers: 39198
Experience: Tech Expert
Mike and other Audi Specialists are ready to help you

What Customers are Saying:

  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil
< Previous | Next >
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil
  • Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible. Charles
  • As a single woman, I really appreciate an excellent and affordable opinion.
    Thank you Geordie, I will not hesitate to contact justanswer in the future!
  • Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, do indeed know your stuff. Jim
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex

Meet The Experts:

  • Matt


    Mechanical Engineer

    Satisfied Customers:

    BEng hons Mech engineering, in auto industry 22 years
< Last | Next >
  • Matt's Avatar


    Mechanical Engineer

    Satisfied Customers:

    BEng hons Mech engineering, in auto industry 22 years
  • AudiDoc's Avatar


    ASE Certified Technician

    Satisfied Customers:

    Independent European garage owner. Over 20 years experience
  • mike_a_mechanic's Avatar



    Satisfied Customers:

    17 years experience as a auto mechanic, foreign and domestic.5 years running my own repair business.
  • Robert's Avatar


    UK Qualified Car Technician

    Satisfied Customers:

    Fully qualified 19+yrs exp/self employed technician in the UK
  • Greg's Avatar



    Satisfied Customers:

    Automotive diagnostic tech
  • Ross's Avatar


    Diagnostic and repair technician

    Satisfied Customers:

    Licensed diagnostic and repair technician