How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Matt Your Own Question
Matt
Matt, Mechanical Engineer
Category: Audi
Satisfied Customers: 218
Experience:  BEng hons Mech engineering, in auto industry 22 years
12772297
Type Your Audi Question Here...
Matt is online now

Audi a3 20tdi 2012 wont turn off

Customer Question

Audi a3 20tdi 2012 won't turn off
Submitted: 3 years ago.
Category: Audi
Expert:  Mike replied 3 years ago.

Mike :

Hello and Welcome..

Mike :

My name is MIKE -Im happy to help / advise -

Mike :

Is the car left with the engine running at the moment - ??

Mike :

Im not receivng anything from you at all -- Please reply to me when you receive this then we can progress.. Kind Rgds - MIKE

JACUSTOMER-q12nxq67- : I have a prOblem wth my audi a3 2litre tdi 2o12.
JACUSTOMER-q12nxq67- : I have to stall engine to stop ignition is permanently on an won't lock of key fob , a message comes on dash sayin auto start stop system fault
Mike :

Hello.. You have for some odd reason clicked on the Bad Service rating - I have been waiting an hour for you....

Mike :

Hello - - ??

Mike :

Do you require my help or not ?

JACUSTOMER-q12nxq67- : I have a prOblem wth my audi a3 2litre tdi 2o12.I have to stall engine to stop ignition is permanently on an won't lock of key fob , a message comes on dash sayin auto start stop system fault
Mike :

If so - I need you to check the OK rating for us to carry on --

JACUSTOMER-q12nxq67- : It will but it will close the chat
Mike :

I understand but the issue has been caused by your clicking the bad rating before we even discussed anything.. I can hold off on the the rating and bypass that on the understanding you will click the OK when we are done - otherwise you can do it now- it will close the chat and we would carry on fine but in the QA system..

JACUSTOMER-q12nxq67- : Ill do it after , swear just need help ASAP whilst I gave wifi access
Mike :

I will shake on that with you.

Mike :

Now - does the car have start / stop system,?

JACUSTOMER-q12nxq67- : Yes
Mike :

Ok - and the car is left running as we speak or have you stalled it?

JACUSTOMER-q12nxq67- : Stalled it
Mike :

Can you get in the car and start it?

Mike :

right.. Can you get in the car and start it?

Mike :

if the system says I have gone out of chat - I havent left you ., Im just changing windows)

JACUSTOMER-q12nxq67- : In car an its runnin
Mike :

are you in the car now ??

JACUSTOMER-q12nxq67- : Yes
Mike :

Ok - does your version have a start / stop button or not - just key?

JACUSTOMER-q12nxq67- : Yes it has stop start
Mike :

Ok - stall the engine then so its stopped - then key off - press and hold the button for up to 30 secs... then release it- let me know what happens....

JACUSTOMER-q12nxq67- : Wot button
Mike :

the start button

JACUSTOMER-q12nxq67- : There is no start button on the dash audi a3 tdi 2012
Mike :

Ok - thats what I asked you earlier--

Mike :

I think you got mixed up with the start stop system... ok - we cant do that then.. just a mo..

JACUSTOMER-q12nxq67- : Sorry mate
Mike :

Its ok - -just give me a sec or so-

Mike :

can you give me the cars reg -

Mike :

in full..

JACUSTOMER-q12nxq67- : Bd62juk
Mike :

thank you - give me a mo...

JACUSTOMER-q12nxq67- : K in the car an
Mike :

Have you tried disconnecting the car battery at any stage?

JACUSTOMER-q12nxq67- : Yeah for a hour an over nite
Mike :

right - and when you came back to it - the same? and are the dash lights stuck on when you leave the car...even with the engine stopped??

JACUSTOMER-q12nxq67- : Yes no Change all ignition lites radio
Mike :

ok - thank you -- one min...

Mike :

has the car been used every day - or stood for a while?

JACUSTOMER-q12nxq67- : Never stood
Mike :

ok - thank you - so you were using it today and it just did that - wouldn't switch off? Has anyone played with the button above the air grilles at all ? ( if you have that version)...

JACUSTOMER-q12nxq67- : There's no button above vents alarm went off a 7 yesterday mornin an problems been there since
Mike :

Right ok... Im afraid I have gone right through the check list - you have either a software issue - or a failure of either the ign switch Esi module ... Im afraid this is going to have to be referred to Audi - one because its so new and under warranty and two, because it will need diagnostic equipment on it... Now Audi have a special ASSIST breakdown line I can give you the number - they will come top you this evening to help you .

Mike :

Im afraid with this evidently now being an electronic issue it will need plug in equipment on it.

JACUSTOMER-q12nxq67- : Omg I could hav done all this myself !!!!!!
Mike :

Im sorry- but we cant tell unless we know for sure its gone through...

JACUSTOMER-q12nxq67- : Your supposed to be a expert ! In wot ?? No help at all
Mike :

What would you like to me to tell you - If you have the electronic plug in equipment, I can carry on and advise you as to what you need to be doing next -with the equipment. When it comes to needing the equipment - nobody can progress without-- The Assist cars have the equipment with them -

JACUSTOMER-q12nxq67- : Why didn't u say that on the start instead of buyin time askin stupid questions
Mike :

Because - we had to work through it all -- I do not understand why you are speaking as you are...although I can understand you are disappointed that you need to progress as I have described - that is hardly my fault...

JACUSTOMER-q12nxq67- : Well u havnt helped at all change job mate tescos hiring
Mike :

You cannot expect me to diagnose the issue without talking through it.... or maybe you do - but that isn't how things work.. We can neither come to you or do anything other than advise - based on what you tell me - If you dont work along with me by going through it, then I cant even advise. Your attitude along with clicking on the bad service rating -again - tells me you have mad your mind up so there is no reasoning with you sadly. Im sorry you feel that way - but we are not miracle workers... mores the pity.