How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Ross Your Own Question

Ross
Ross, Diagnostic and repair technician
Category: Audi
Satisfied Customers: 1159
Experience:  Licensed diagnostic and repair technician
70583916
Type Your Audi Question Here...
Ross is online now

I have an Audi A6 3 litre (2011) the car was left unlocked

Customer Question

I have an Audi A6 3 litre (2011) the car was left unlocked and the diesel fill cap illegally opened and fuel syphoned out. Have tried to fill tank with fuel but car will not accept
fuel from garage pump. The dashboard indicator registers empty though I managed to get three litres into the tank. What is the likely damage done and is it repairable
Submitted: 11 months ago.
Category: Audi
Expert:  Shantal-Mod replied 11 months ago.
Hello,
I'm Shantal and I'm a moderator for this topic.
I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.
I was checking to see if you had already found your answer or if you still need assistance from one of the Professionals.
Please let me know if you wish to continue waiting or if you would like for us to close your question?
Thank you,
Shantal
Expert:  Shantal-Mod replied 11 months ago.
Hello,
I apologize as we have not yet been able to find a Professional to assist you. Do
you wish for me to continue to search for someone to assist you or would you
like for us to close your question at this time?
Thank you for your patience,
Shantal
Expert:  Shantal-Mod replied 11 months ago.
Hello,
Please understand it is rare for us not to be able to find the right Professional to assist our customers. We can return your good faith deposit to the original funding source.
Please let me know how you wish to proceed and again I apologize for any inconvenience this may have caused.
Thank you,
Shantal
Expert:  Ross replied 10 months ago.
Hi apologies for the delay! My name is***** am a diagnostic technician and look forward to working with you.Your vehicle is fitted with an anti siphon valve fitted to the fuel filler neck, this is designed to prevent easy access to the tank, unfortunately these can be broken to get into the tank. It sounds like they have forced this which has caused it to break which is very common when the valve has been forced, this will prevent the fuel filler nozzle from being inserted into the tank.Fortunately, it is relatively straight forwards to fix, a new filler neck/anti siphon valve will be required which is a main dealer only part but is usually available over night if it is not in stock however any good garage will be able to carry out the repair. If the fuel level is too low to get to a garage, and the valve is not allowing enough fuel into the tank recovery to the garage may be a safer option. Please feel free to ask if you have any further questions, if your happy with my answer please don't forget to provide a positive rating, thanks, Ross.

What Customers are Saying:

 
 
 
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil
< Previous | Next >
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil
  • Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible. Charles
  • As a single woman, I really appreciate an excellent and affordable opinion.
    Thank you Geordie, I will not hesitate to contact justanswer in the future!
    Sue
  • Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff. Jim
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
 
 
 

Meet The Experts:

 
 
 
  • Matt

    Matt

    Mechanical Engineer

    Satisfied Customers:

    182
    BEng hons Mech engineering, in auto industry 22 years
< Last | Next >
  • http://ww2.justanswer.com/uploads/35/350matt/2012-6-7_182356_matsavatr.64x64.jpg Matt's Avatar

    Matt

    Mechanical Engineer

    Satisfied Customers:

    182
    BEng hons Mech engineering, in auto industry 22 years
  • http://ww2.justanswer.com/uploads/audidoc/2008-12-23_175252_headshot.jpg AudiDoc's Avatar

    AudiDoc

    ASE Certified Technician

    Satisfied Customers:

    1583
    Independent European garage owner. Over 20 years experience
  • http://ww2.justanswer.com/uploads/MI/mikeamechanic/2013-4-2_175558_photo.64x64.JPG mike_a_mechanic's Avatar

    mike_a_mechanic

    Mechanic

    Satisfied Customers:

    70
    17 years experience as a auto mechanic, foreign and domestic.5 years running my own repair business.
  • http://ww2.justanswer.com/uploads/FO/fordtwo/2014-12-19_163422_arrepair.64x64.jpg Robert's Avatar

    Robert

    UK Qualified Car Technician

    Satisfied Customers:

    36
    Fully qualified 19+yrs exp/self employed technician in the UK
  • http://ww2.justanswer.com/uploads/IN/indytech/2013-8-8_102717_SantoDomingo146598x6402.64x64.jpg Greg's Avatar

    Greg

    Technician

    Satisfied Customers:

    1080
    Automotive diagnostic tech
  • http://ww2.justanswer.com/uploads/TE/techmachine/0601821347169_717372168_8940977_39623330_o.64x64.jpg Ross's Avatar

    Ross

    Diagnostic and repair technician

    Satisfied Customers:

    453
    Licensed diagnostic and repair technician