How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Steve Your Own Question

Steve
Steve, BMW Expert
Category: BMW
Satisfied Customers: 23019
Experience:  BMW Expert
26942375
Type Your BMW Question Here...
Steve is online now

Hello there, I have a BMW320d Tourer 2007 This morning

Customer Question

Hello there, I have a BMW320d Tourer 2007

This morning I used the key to remotely open the door (no probs) yet the ignition refuses to accept the key into its barrel. I get the 'faulty key' sign on the dashboard.

Some lights are working on the car, the radio and the time seem to show up momentarily and the usual electronic 'preparation-type noise' is heard. I almost have the sense that the car electronics are neither off nor on, but not sure.

Cannot get into key to obtain battery, doesn't seem to open as per instruction manual. Might you have any idea what is wrong, whether I have a problem with the car electronics (which might be able to be reset using a fancy procedure, or whether it is most likely to be the key?) Also, how do I go about getting another key?

Thank you in advance,

Sonja Burnett
Submitted: 2 years ago.
Category: BMW
Expert:  Steve replied 2 years ago.
hello, do you have the option where the car will start without the need to put the key in the dash?
Customer: replied 2 years ago.

Hello there Steve,


 


My apologies for not replying sooner, we had given up since we did not receive your reply on Sunday at all! Ah well, thank you now.


 


I have gotten to the stage where I can now start the car normally, but the key is immediately 'spat out' of the ignition barrel. It seems unable to hold it now for some reason...


 


So long as I push it back into the barrel immediately after I press the start button to stop the engine, I seem to be OK.


 


My impression is that it is the barrel area, not the key that is at fault and shall follow this up with BMW as soon as I can.


 


Thanks again!


 


Sonja


 


Very strange.....

Expert:  Steve replied 2 years ago.

it is common for the key slot/receiver to fail on this model. you likely need to have yours replaced.

 

Please let me know if you have further questions. Please do not forget to click a positive rating as this is the only way I receive credit for my answer, thank you. Best wishes with your vehicle.

What Customers are Saying:

 
 
 
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil
< Previous | Next >
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil
  • Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible. Charles
  • As a single woman, I really appreciate an excellent and affordable opinion.
    Thank you Geordie, I will not hesitate to contact justanswer in the future!
    Sue
  • Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff. Jim
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
 
 
 

Meet The Experts:

 
 
 
  • Matt

    Matt

    Mechanical Engineer

    Satisfied Customers:

    86
    BEng hons Mech engineering, in auto industry 22 years
< Last | Next >
  • http://ww2.justanswer.com/uploads/35/350matt/2012-6-7_182356_matsavatr.64x64.jpg Matt's Avatar

    Matt

    Mechanical Engineer

    Satisfied Customers:

    86
    BEng hons Mech engineering, in auto industry 22 years
  • http://ww2.justanswer.com/uploads/Guest/2008-02-15_191551_avatar.jpg Roger's Avatar

    Roger

    BMW Master Tech

    Satisfied Customers:

    2823
    10 yrs. experience as BMW Master Technician, shop foreman and dealer.
  • http://ww2.justanswer.com/uploads/FO/fordtwo/2014-12-19_163422_arrepair.64x64.jpg Robert's Avatar

    Robert

    BMW Technician

    Satisfied Customers:

    77
    Fully qualified 19+yrs exp/self employed technician in the UK
  • http://ww2.justanswer.com/uploads/IN/indytech/2013-8-8_102717_SantoDomingo146598x6402.64x64.jpg Greg's Avatar

    Greg

    Technician

    Satisfied Customers:

    1080
    Automotive diagnostic tech
  • http://ww2.justanswer.com/uploads/TE/techmachine/0601821347169_717372168_8940977_39623330_o.64x64.jpg Ross's Avatar

    Ross

    Diagnostic and repair technician

    Satisfied Customers:

    453
    Licensed diagnostic and repair technician
  • http://ww2.justanswer.com/uploads/RO/RobMechanic/068.64x64.JPG Rob's Avatar

    Rob

    ASE Certified Technician

    Satisfied Customers:

    82
    30 years trade experience