How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Steve Your Own Question

Steve
Steve, BMW Expert
Category: BMW
Satisfied Customers: 23693
Experience:  BMW Expert
26942375
Type Your BMW Question Here...
Steve is online now

I have a BMW 530d 2003 model. The i drive screen has gone blank

Resolved Question:

I have a BMW 530d 2003 model. The i drive screen has gone blank and been that way for a few weeks. I am told that replacement is quite expensive. Do the drives go or can they be reset?
Submitted: 2 years ago.
Category: BMW
Expert:  Steve replied 2 years ago.
Hello
I will provide an honest answer. I trust this will be appreciated. Please remember that a low rating PUNISHES me for being honest and that I receive nothing for my time until a positive rating is clicked.
Usually this is caused by component failure in the idrive system. Sometimes the main drive, sometimes the power supply module, sometimes another module (eg: phone/bluetooth, etc)
You can try resetting the system by unhooking the car battery for an hour, and you can also check ALL fuses if you have not, but more than likely you will require some kind of parts replacement to rectify this.
Please let me know if you have further questions. Please do not forget to click a positive rating as this is the only way I receive credit for my answer, thank you. Best wishes with your vehicle.
Customer: replied 2 years ago.

Thanks Steve

Do independent garages fix this problem or is it best to go to a main dealer? Also what in your opinion is the worst case scenario in terms of cost. I have to weigh up what the car is worth against this cost given the age of the car.

Many thanks

Chris

Expert:  Steve replied 2 years ago.

Please do not forget to CLICK ON a positive rating

Worst case would be around £2000.

You need to use a main dealer or bmw specialist for this, a general garage can't resolve this.

Please do not forget to CLICK ON a positive rating

Customer: replied 2 years ago.

BMW specialist has told me that they can take out the unit and have it reconditioned, total cost £300 to £400.

Does that sound a possible option?

Expert:  Steve replied 2 years ago.

please do not forget to CLICK ON a positive rating.

if they have diagnosed the proper failure, and can source a proper reconditioning shop, then yes.

you asked for worst case, and this is around £2000 as I stated.

as the original question has been answered, please kindly CLICK ON a positive rating.

Steve, BMW Expert
Category: BMW
Satisfied Customers: 23693
Experience: BMW Expert
Steve and other BMW Specialists are ready to help you

What Customers are Saying:

 
 
 
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil
< Previous | Next >
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil
  • Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible. Charles
  • As a single woman, I really appreciate an excellent and affordable opinion.
    Thank you Geordie, I will not hesitate to contact justanswer in the future!
    Sue
  • Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff. Jim
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
 
 
 

Meet The Experts:

 
 
 
  • Matt

    Matt

    Mechanical Engineer

    Satisfied Customers:

    98
    BEng hons Mech engineering, in auto industry 22 years
< Previous | Next >
  • http://ww2.justanswer.com/uploads/35/350matt/2012-6-7_182356_matsavatr.64x64.jpg Matt's Avatar

    Matt

    Mechanical Engineer

    Satisfied Customers:

    98
    BEng hons Mech engineering, in auto industry 22 years
  • http://ww2.justanswer.com/uploads/Guest/2008-02-15_191551_avatar.jpg Roger's Avatar

    Roger

    BMW Master Tech

    Satisfied Customers:

    2823
    10 yrs. experience as BMW Master Technician, shop foreman and dealer.
  • http://ww2.justanswer.com/uploads/FO/fordtwo/2014-12-19_163422_arrepair.64x64.jpg Robert's Avatar

    Robert

    BMW Technician

    Satisfied Customers:

    83
    Fully qualified 19+yrs exp/self employed technician in the UK
  • http://ww2.justanswer.com/uploads/IN/indytech/2013-8-8_102717_SantoDomingo146598x6402.64x64.jpg Greg's Avatar

    Greg

    Technician

    Satisfied Customers:

    1095
    Automotive diagnostic tech
  • http://ww2.justanswer.com/uploads/TE/techmachine/0601821347169_717372168_8940977_39623330_o.64x64.jpg Ross's Avatar

    Ross

    Diagnostic and repair technician

    Satisfied Customers:

    467
    Licensed diagnostic and repair technician
  • http://ww2.justanswer.com/uploads/RO/RobMechanic/068.64x64.JPG Rob's Avatar

    Rob

    ASE Certified Technician

    Satisfied Customers:

    82
    30 years trade experience