How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Robert Your Own Question

Robert
Robert, BMW Technician
Category: BMW
Satisfied Customers: 4362
Experience:  Fully qualified 19+yrs exp/self employed technician in the UK
13210289
Type Your BMW Question Here...
Robert is online now

My 85 year old Dad took his BMW 3 series diesel estate in

Resolved Question:

Hi - my 85 year old Dad took his BMW 3 series diesel estate in for a service last week. Two warning lights had appeared just a week or so before with the handbook saying brake fluid low and stability control should be checked soon. The car was driving, braking etc., normally so far as my Dad could tell. A man rang from the garage rang later on Thursday, saying that there was a fault with the hydraulics unit controlling ABS, cornering stability etc. and that the unit with its associated electronics had to be replaced, that this was an uncommon fault with no spare in the UK, so that it would have to be sent from Germany, taking 5-7 working days before they could start work, that part and fitting would cost £2245. I am really worried my Dad is being ripped off - he is 85 and vulnerable - can you help?
Submitted: 6 months ago.
Category: BMW
Expert:  Robert replied 6 months ago.
Hi..there.. How old is the Car? Was there an actual ABS warning on when these warnings cropped up..did the garage top up the brake fluid?
Customer: replied 6 months ago.
Hi - Car is 10 years old. There were two warming lights on, one saying braking fluid low, the other saying potential fault with stability control. Garage has not yet topped up break fluid
Customer: replied 6 months ago.
Car has only done 44,000 miles
Customer: replied 6 months ago.
Car at the BMW garage now, they are about to send off to Germany for the spare part (if they have not done so already)
Expert:  Robert replied 6 months ago.
Why havent they topped the brake fluid off? that would of verfied that fault eliminated by topping off if the warning went off unless there was an actual leak on the system or the brake pads are worn thin thus more fluid is taken from the reservior because the brake pistons have to travel further?..As far as stability control it does go or actually work in tandem with the ABS system as that how its works or get its info..normally if the stability control is faulty then the ABS will normally flag up to as faulty too...its pretty hard to determine exactly without knowing what faults codes they got when they diagnosed and verfied the fault..but having said that.. there are many well known places in the UK that maybe able to repair that unit and lots less cost to yourself..that i dont understand wasnt actually considered based on the age of the car... like this website listed here http://www.ecutesting.com/
Customer: replied 6 months ago.
if I give you phone number of my Dad can you give him a call?
Expert:  Robert replied 6 months ago.
Well normally i dont really take the phone side of things on this site as i work within a busy garage...but it where me and the garage above as you mention hasnt removed anything from the car as of yet and havent sourced the part yet either.. then your still within your rights or your dad even to get a second opinion on the issue certainly with the amount of money thats being shelled out here and based too that these units can maybe be repaired at a fraction of the cost within the UK itself..there's nothing to say why that cant be an option here or to discuss with the company above as per the link i provided..
Robert, BMW Technician
Category: BMW
Satisfied Customers: 4362
Experience: Fully qualified 19+yrs exp/self employed technician in the UK
Robert and other BMW Specialists are ready to help you
Customer: replied 6 months ago.
ok - thanks Rob - I am really grateful for that advice. I just spoke to my Dad and he agreed on Friday that they could source the part. Whoops. But he is going to go back to them now and ask all the questions you suggested. If there is still a problem then he will investigate whether he can get it repaired instead of replaced. He is 85 years old, just lost his wife and vulnerable so I hope they treat him with some compassion.

What Customers are Saying:

 
 
 
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil
< Previous | Next >
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil
  • Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible. Charles
  • As a single woman, I really appreciate an excellent and affordable opinion.
    Thank you Geordie, I will not hesitate to contact justanswer in the future!
    Sue
  • Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff. Jim
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
 
 
 

Meet The Experts:

 
 
 
  • Matt

    Matt

    Mechanical Engineer

    Satisfied Customers:

    86
    BEng hons Mech engineering, in auto industry 22 years
< Last | Next >
  • http://ww2.justanswer.com/uploads/35/350matt/2012-6-7_182356_matsavatr.64x64.jpg Matt's Avatar

    Matt

    Mechanical Engineer

    Satisfied Customers:

    86
    BEng hons Mech engineering, in auto industry 22 years
  • http://ww2.justanswer.com/uploads/Guest/2008-02-15_191551_avatar.jpg Roger's Avatar

    Roger

    BMW Master Tech

    Satisfied Customers:

    2823
    10 yrs. experience as BMW Master Technician, shop foreman and dealer.
  • http://ww2.justanswer.com/uploads/FO/fordtwo/2014-12-19_163422_arrepair.64x64.jpg Robert's Avatar

    Robert

    BMW Technician

    Satisfied Customers:

    77
    Fully qualified 19+yrs exp/self employed technician in the UK
  • http://ww2.justanswer.com/uploads/IN/indytech/2013-8-8_102717_SantoDomingo146598x6402.64x64.jpg Greg's Avatar

    Greg

    Technician

    Satisfied Customers:

    1080
    Automotive diagnostic tech
  • http://ww2.justanswer.com/uploads/TE/techmachine/0601821347169_717372168_8940977_39623330_o.64x64.jpg Ross's Avatar

    Ross

    Diagnostic and repair technician

    Satisfied Customers:

    453
    Licensed diagnostic and repair technician
  • http://ww2.justanswer.com/uploads/RO/RobMechanic/068.64x64.JPG Rob's Avatar

    Rob

    ASE Certified Technician

    Satisfied Customers:

    82
    30 years trade experience