How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Rob Your Own Question

Rob, ASE Certified Technician
Category: Car
Satisfied Customers: 905
Experience:  30 years trade experience
Type Your Car Question Here...
Rob is online now

I was on my way to Manchester airport on Monday 25th Feb and

Customer Question

I was on my way to Manchester airport on Monday 25th Feb and pulled in at a service station on the M56. When I returned to my vehicle I started the engine and left it idling for approximately 2 minutes when the engine suddenly stopped, I tried to start the vehicle again and the engine would not turn over, all lights on the dashboard were active, as was central locking and electric windows, wipers etc. so I presumed the battery was OK. I called the AA and they arrived and immediately stated that the battery was flat! When he applied a voltmeter to the battery terminals it showed a reading of 12.67 volts, he then placed a set of jump leads from the AA Van to my vehicle and proceeded to start the engine, nothing happened, the engine would not turn over, he then connected a booster pack alongside the jump leads and the meter reading increased to 14.97 volts, again the engine would not turn over, all we could hear was a clicking noise near the location of the starter motor, it was then he suggested that it could be a starter motor problem, I advised that I needed to be at Manchester airport within the hour, so we tow started my vehicle and got the engine started after rolling a couple of yards. I reached my destination without any problems, I stopped the engine as normal and tried to start again but had the same problem whereby it would not start.
It may well be the starter motor, it could also be a relay fault which is preventing the current from getting to the starter motor, hence the clicking noise.

I would like to know what possible faults could be the reason before I return to the UK in April so that I can plan forward a solution with regards XXXXX XXXXX my vehicle for repairs.

My Vehicle details are as follows:
Registration: A1XYN (formerly BK55CCZ)
Colour: BLUE
Variant: 3 Door SWB
Fuel Type: Heavy Oil
Engine Size (CC): 3200
Engine Number 4M41GX5699 (maybe correct)
Transmission: 5 Gear Manual
First registered: 07/09/2005
Submitted: 3 years ago.
Category: Car
Expert:  Rob replied 3 years ago.


this is a starter fault the clicking you here is the starter solenoid operating this then hits the contacts and provides the current to the starter to spin .

the problem with this is thatthe contacts wear down and can not make contact.

a replacement starter is required.

regards rob

Rob, ASE Certified Technician
Category: Car
Satisfied Customers: 905
Experience: 30 years trade experience
Rob and other Car Specialists are ready to help you
Customer: replied 3 years ago.

Hi Rob,

Thanks for your resposne which was very helpful, I have now made contact with a Mitsubishi dealer and he got their mechanic to look at my story and he responded with "thinking the most likely cause is a broken earth strap. This would cause the engine to stop and not restart but still leave the other electrics working, as they have a different earth. It seems to me to be the most obvious cause" Please advise if you tend to agree?




Expert:  Rob replied 3 years ago.

hi Alwyn.

i have to disagree if the engines earth harness has broken you would not even hear a click from the solenoid as this and the starter share the same earth.

regaards rob

What Customers are Saying:

  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil
< Previous | Next >
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil
  • Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible. Charles
  • As a single woman, I really appreciate an excellent and affordable opinion.
    Thank you Geordie, I will not hesitate to contact justanswer in the future!
  • Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, do indeed know your stuff. Jim
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex

Meet The Experts:

  • Greg



    Satisfied Customers:

    Automotive diagnostic tech
< Last | Next >
  • Greg's Avatar



    Satisfied Customers:

    Automotive diagnostic tech
  • Matt's Avatar


    Mechanical Engineer

    Satisfied Customers:

    BEng hons Mech engineering, in auto industry 22 years
  • Ross's Avatar


    Diagnostic and repair technician

    Satisfied Customers:

    Licensed diagnostic and repair technician
  • Rob's Avatar


    ASE Certified Technician

    Satisfied Customers:

    30 years trade experience
  • uk_iaibal's Avatar


    UK Car Mechanic

    Satisfied Customers:

    Verified Car Mechanic.
  • Billy's Avatar


    Trainer/ Master Technician

    Satisfied Customers:

    Trainer 8+ years, master tech. 10+ years, SAE member
  • Mike Kelly's Avatar

    Mike Kelly

    Auto Service Technician

    Satisfied Customers:

    17 years experience as an auto mechanic, foreign and domestic. 5 years running my own repair business.