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Hi and welcome to just answer.
this question has come through with no vehicle information and the problem you are having.
Once information is supplied the tech can try and help you.
how long ago did you post your question.
I have just found the original question.
the previous has covered what I would have suggested .
so I feel that I can offer you no new advice on this and will repost the question
It seems the professional has left this conversation. This happens occasionally, and it's usually because the professional thinks that someone else might be a better match for your question. I've been working hard to find a new professional to assist you with your question, but sometimes finding the right professional can take a little longer than expected.
I wonder whether you're OK with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
Hello, Thank you for your patience, we will continue to look for a Professional to assist you. Thank you, Shantal
Hello Dave, I apologize as we have not yet been able to find a Professional to assist you. Do you wish for me to continue to search for someone to assist you or would you like for us to close your question at this time?
Thank you for your patience,