How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Shantal-Mod Your Own Question

Shantal-Mod, Moderator
Category: Car
Satisfied Customers: 10
Experience:  Moderator
Type Your Car Question Here...
Shantal-Mod is online now

I just bought a VW Polo TDI (red I to be precise). Car had

Customer Question

I just bought a VW Polo TDI (red I to be precise). Car had been crashed and repaired - paid €9,000 for the car approx £7,000. First day after travelling approx 50 miles, pipe burst coming from Turbo unit. Whizzing sound and loss of power. Got it replaced, next journey traveled 23 miles, pipe burst again. Mechanic I went to was at a loss to know why it was happening. He is a very experienced mechanic. Gerard.
Submitted: 3 years ago.
Category: Car
Expert:  Greg replied 3 years ago.

Name isXXXXX goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back,

Have the intercooler checked for blockage if fitted then get back to me .


Is there oil in the turbo and on the inside of the hose ,


Is the hose old , soft and rubbery .

Rgds Greg.

Customer: replied 3 years ago.

Thanks Greg,


I will ask about the Intercooler to be checked for blockage. Will check about oil on turbo also. I saw the hose did not see oil. I had a completely new hose fitted which was a genuine VW part so no the hose was not soft and rubbery. The 2nd section of the pipe that blew out was exactly the same type of cut that the first one exhibited. Very strange. I will get back to you when I have more facts.

Expert:  Greg replied 3 years ago.
Hi Gerard .

If the hose is clean and also the turbo is free of oil the intercooler is clean and free of
obstruction then the turbo is over boosting maybe to a sticking vane .if this is the case turbo will need repairing or replacing . but the biggest and most common issue for a hose blowing off is due to bad fitted hose , oil soaked hose ,weak clamp .

Let me know what you find.

Rgds Greg
Customer: replied 3 years ago.

Thanks Greg,


It would appear it had something to do with GER or some letters like that and the valves were extremely dirty, hopefully thats the problem solved. I hope the problem is solved now, many thanks for your suggestions. I have been advised to put Diptane into the tank now to clean the thing out so hopefully this will complete the task. When I got the car back yesterday, it is sounding very good and appears to be well again. Bringing it for a 150 mile journey today so hopefully all will be well. I dont wish to have a monthly account with Ask the Mechanic as I intend this to be a once off enquiry. Do I have to get back to this separately.

Expert:  Greg replied 3 years ago.
Hi Gerald .

No problem just enquire at

Kind regards Greg.
Expert:  Shantal-Mod replied 3 years ago.

Thank you for using JustAnswer UK.

As requested your subscription has been cancelled.

The Professional has given you an answer, please remember to rate this answer once you are satisfied. There is no additional charge for follow-up questions.

Thank you,


What Customers are Saying:

  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil
< Previous | Next >
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil
  • Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible. Charles
  • As a single woman, I really appreciate an excellent and affordable opinion.
    Thank you Geordie, I will not hesitate to contact justanswer in the future!
  • Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, do indeed know your stuff. Jim
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex

Meet The Experts:

  • Greg



    Satisfied Customers:

    Automotive diagnostic tech
< Previous | Next >
  • Greg's Avatar



    Satisfied Customers:

    Automotive diagnostic tech
  • Matt's Avatar


    Mechanical Engineer

    Satisfied Customers:

    BEng hons Mech engineering, in auto industry 22 years
  • Ross's Avatar


    Diagnostic and repair technician

    Satisfied Customers:

    Licensed diagnostic and repair technician
  • Rob's Avatar


    ASE Certified Technician

    Satisfied Customers:

    30 years trade experience
  • uk_iaibal's Avatar


    UK Car Mechanic

    Satisfied Customers:

    Verified Car Mechanic.
  • Billy's Avatar


    Trainer/ Master Technician

    Satisfied Customers:

    Trainer 8+ years, master tech. 10+ years, SAE member
  • Mike Kelly's Avatar

    Mike Kelly

    Auto Service Technician

    Satisfied Customers:

    17 years experience as an auto mechanic, foreign and domestic. 5 years running my own repair business.