Hello and Welcome.. My name is XXXXX XXXXX Im happy to help you .
Please let me know you are still in Live chat - then we can progress /carry on -
Im not receiving anything from you so it seems you have gone off line.. I will therefore switch us to the QA system..and we can carry on there...
I am here
I was about to switch us over now - but as you are here, we can carry on..
Do you have any clue how this can be fixed?
Ok well it is a "glitch " usually on the systems... other than the reset procedure - have you tried anything else?
I just talked to the dealer and they don't have a clue.
I tried to use my spare smart key, I tried the "keyless start backup" by putting the smart key underneath the steering wheel as constructed in the manual, but nothing works.
Ok - they dont like to give anything away ! -- It is though a 13 reg , so if its more than a glitch - ie, component failure, they will have to have it in and run diagnostics to find the issue and put it right foc for you...
Can I do the reset procedure myself or do I need to take it to the dealer?
Ok - can you disconnect the main battery for me?
other than what Im about to describe to you ..
Ok, you mean the main battery of the car?
By the way ... sorry , first - have you tried the spare key ??
Ok and its the same I take it.. so yes, the main battery terminals..
How do I do that?
Can you do that ?
Its just a case of un doing them / disconnecting them - you just need an average small tool set / spanners..
Some wont even attempt it or dont have the tools which is why I ask -
I think I am in that category...
The system hung Im sorry !
Are you still with me - ? I sent you more info but its all disappeared !
Are you receiving me?
Ive not received anything from you since you said " I think Im in that category".....
I will give it another min... if I dont hear from you , I will switch us to the QA system - that works fine and we can carry on there.. its a bit slower - but it works !
Okay - Im switching us over now - give me a few mins and I will get back to you that way -