How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Robert Your Own Question

Robert
Robert, UK Qualified Car Technician
Category: Car
Satisfied Customers: 4503
Experience:  Fully qualified / self employed garage technician in the UK
13210289
Type Your Car Question Here...
Robert is online now

I have a diesel turbo ford cmax. I went to start it this morning

Resolved Question:

I have a diesel turbo ford cmax. I went to start it this morning and it started but when I put my foot on the accelorator it wouldn't move even though I was in gear and there was white smoke coming from the exhaust when I tried to accelerate. Any ideas?
Submitted: 2 years ago.
Category: Car
Expert:  Robert replied 2 years ago.

Hi..there..

Hopefully i can help....

If there was no power/performance from the engine at all including the white smoke..then its possible it most likely Turbo problem or failure - if the smoke was dense thick white smoke..then thats most likely whats occurred..this can cause a dramatic drop in power or performance if that does fail..either the turbo seals or total failure internally..so it vital that does get checked out - another likely cause could be headgasket failure but again normally this would be alot of steam/white smoke..and a complete loss of coolant - so checking things like Oil if low then it most likely the turbo - if coolant is lost then it possible head/headgasket failure...id say from your description the turbo could be suspect..I do hope this helps

Robert, UK Qualified Car Technician
Category: Car
Satisfied Customers: 4503
Experience: Fully qualified / self employed garage technician in the UK
Robert and other Car Specialists are ready to help you

What Customers are Saying:

 
 
 
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil
< Previous | Next >
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil
  • Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible. Charles
  • As a single woman, I really appreciate an excellent and affordable opinion.
    Thank you Geordie, I will not hesitate to contact justanswer in the future!
    Sue
  • Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff. Jim
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
 
 
 

Meet The Experts:

 
 
 
  • Greg

    Greg

    Technician

    Satisfied Customers:

    1067
    Automotive diagnostic tech
< Previous | Next >
  • http://ww2.justanswer.com/uploads/IN/indytech/2013-8-8_102717_SantoDomingo146598x6402.64x64.jpg Greg's Avatar

    Greg

    Technician

    Satisfied Customers:

    1067
    Automotive diagnostic tech
  • http://ww2.justanswer.com/uploads/35/350matt/2012-6-7_182356_matsavatr.64x64.jpg Matt's Avatar

    Matt

    Mechanical Engineer

    Satisfied Customers:

    4197
    BEng hons Mech engineering, in auto industry 22 years
  • http://ww2.justanswer.com/uploads/TE/techmachine/0601821347169_717372168_8940977_39623330_o.64x64.jpg Ross's Avatar

    Ross

    Diagnostic and repair technician

    Satisfied Customers:

    452
    Licensed diagnostic and repair technician
  • http://ww2.justanswer.com/uploads/RO/RobMechanic/068.64x64.JPG Rob's Avatar

    Rob

    ASE Certified Technician

    Satisfied Customers:

    82
    30 years trade experience
  • http://ww2.justanswer.com/uploads/UK/ukiaibal/2012-11-9_205920_SAM0109.64x64.JPG uk_iaibal's Avatar

    uk_iaibal

    UK Car Mechanic

    Satisfied Customers:

    1
    Verified Car Mechanic.
  • http://ww2.justanswer.com/uploads/NA/nabilc/nabilc_avatar.64x64.jpg Billy's Avatar

    Billy

    Trainer/ Master Technician

    Satisfied Customers:

    38
    Trainer 8+ years, master tech. 10+ years, SAE member
  • http://ww2.justanswer.com/uploads/MI/mikeamechanic/2013-4-2_175558_photo.64x64.JPG Mike Kelly's Avatar

    Mike Kelly

    Auto Service Technician

    Satisfied Customers:

    1256
    17 years experience as an auto mechanic, foreign and domestic. 5 years running my own repair business.