How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Greg Your Own Question

Greg, Technician
Category: Car
Satisfied Customers: 1077
Experience:  Automotive diagnostic tech
Type Your Car Question Here...
Greg is online now

I took my car to a small owned garage to have a new clutch

Customer Question

I took my car to a small owned garage to have a new clutch and flywheel. Even though I had this done just shy of 4 years prob and now only doing 20k. Firstly this does not seem normal?
I also asked them to do a service. I had only had it serviced 2 months b4 but because I'm a childminder I like to have it checked reg.
Upon the check they replaced a new water pump. They had my car a week.
Within 24 hours of returning to me the water level light came on and the engine ceased.
I have now had the car returned to the garage very concerned as to why my car has been returned in a worse condition.
The garage have informed me the accelerator belt had frayed and snapped causing the cam belt to snap.
This is not sitting well with me and as a woman feel their trying to cover up their mistake.
Firstly are clutches not checked in not or services?
Secondly when changing a water pump do you have to disturb the camb belt and should you not put a new accelerator belt on at the same time. Either way they would of seen freying when replacing water pump?
Submitted: 1 year ago.
Category: Car
Expert:  Robert replied 1 year ago.

What was the initial reason for clutch/flywheel replacement? and was it a full kit they fitted and what make do you know?

What was the reason for the water pump replacement during a service?

Before the engine gave up....did you notice any overheating warnings or anything unusual sounding from the engine?

You mention the car being returned to the garage..did the AA or RAC do this and did they inspect it or find anything before the garage concerned inspected it?

Whats your registration number?

What Customers are Saying:

  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil
< Previous | Next >
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil
  • Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible. Charles
  • As a single woman, I really appreciate an excellent and affordable opinion.
    Thank you Geordie, I will not hesitate to contact justanswer in the future!
  • Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, do indeed know your stuff. Jim
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex

Meet The Experts:

  • Greg



    Satisfied Customers:

    Automotive diagnostic tech
< Last | Next >
  • Greg's Avatar



    Satisfied Customers:

    Automotive diagnostic tech
  • Matt's Avatar


    Mechanical Engineer

    Satisfied Customers:

    BEng hons Mech engineering, in auto industry 22 years
  • Ross's Avatar


    Diagnostic and repair technician

    Satisfied Customers:

    Licensed diagnostic and repair technician
  • Rob's Avatar


    ASE Certified Technician

    Satisfied Customers:

    30 years trade experience
  • uk_iaibal's Avatar


    UK Car Mechanic

    Satisfied Customers:

    Verified Car Mechanic.
  • Billy's Avatar


    Trainer/ Master Technician

    Satisfied Customers:

    Trainer 8+ years, master tech. 10+ years, SAE member
  • Mike Kelly's Avatar

    Mike Kelly

    Auto Service Technician

    Satisfied Customers:

    17 years experience as an auto mechanic, foreign and domestic. 5 years running my own repair business.