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hi there. give this a try To Perform an Initial Clear:1. Turn the power switch located on the right side of the register to the OFFposition.2. Turn the control lock to the PGM position.3. Press and hold the key position where the CASH key is located on the defaultkeyboard layout.4. While continuing to hold the CASH key, turn the power switch to the ONposition.5. The message “SIGN ON REQUIRED” will display when the initial clear iscomplete.press the clerk sign on button