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Sophie-Vet
Sophie-Vet, Cat Veterinarian
Category: Cat
Satisfied Customers: 784
Experience:  Veterinary surgeon working in companion animal practice.
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Hi, I took my young cat to the vets with an eye infection,

Customer Question

Hi, I took my young cat to the vets with an eye infection, she was examined, a drop put in her eye to numb and dye the eye, she had a antibiotic injection,and was sent home with a tube of eye cream and some antibiotic with a syringe to be used once daily oral, this cost £88.79. I was told to bring her back 48 hours later to check her eye, she had her eye looked at with one drop of dye ( not numbing it this time ) all was well, I don't have to take her back, but I was shocked to be charged another £33. I want to take care of my cats of course but is this pricing correct, I am thinking of changing vets. Regards Maxine.

Submitted: 2 years ago.
Category: Cat
Expert:  Sophie-Vet replied 2 years ago.
Customer:

Hi Maxine, my name is ***** ***** I am a registered veterinarian and I'd like to try to help you.

Customer:

These prices are not uncommon, you are likely to pay more for treatment in areas where rent of premises is higher, e.g. London.

Customer:

It sounds like your veterinarian has checked the eye comprehensively. It is worth remembering that these charges are likely to include the vet/nurse/receptionists time on top of the cost of running a clinic, specialized equipment to look in the eye (a good ophthalmoscope can cost £2000)+. The medication, dispensing fees etc can all add up. I recheck appointment at £33 is probably very average.

Customer:

I don't think it sounds like you have been overcharged but you can always request an itemized bill. Most vets are more than happy to break things down and explain the charges individually. When you run a clinic you realize how very little profit is actually being made.

Customer:

I'm sorry to see you have rated poor service. Is there anything I didn't answer for you?

Customer:

Pet Insurance is a really good way of budgeting for veterinary care. I would recommend any of my clients to take out a policy.

Customer:

Sorry it doesn't look like I have helped you. Please remember you rate the answer itself and not if it was what you wanted to hear. If there is anything else I can help you with please don't hesitate to reply.

Customer:

I hope your cat feels better soon, Sophie

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