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Hello. Thanks for writing in. My name is***** and I would be happy to help you. I am not set up to do phone calls but would be happy to answer any questions you do have online. If you get a request for a phone call, it is from the website and not myself. I assume that this means that the temperature on the thermometer was not registering? If that is the case, it is probably because the temperature is too low. With most digital thermometers, they won't read below a certain value. That is usually not a good sign. I usually means that the body is in shock and diverting blood away from most organs and to the essential organs only (brain, liver and kidney). Unfortunately, the other organs start to shut down. Emergency surgery would be necessary but with the temperature that low, he may not survive anesthesia, unless they can get it back up. I hope this his the information you are looking for. Please let me know if it is not.
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