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Engineer1010
Engineer1010, Electronics Engineer
Category: Mobile Phones
Satisfied Customers: 23538
Experience:  Cell Phone expert.
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my galaxy s2 screen goes blank when phoning so cannot hang

Customer Question

my galaxy s2 screen goes blank when phoning so cannot hang up when finished.
Submitted: 4 years ago.
Category: Mobile Phones
Expert:  Engineer1010 replied 4 years ago.
Hi,

When did you buy this phone and since when are you facing this issue ?

Did the phone fell down or got physical shock / damage / etc ?

How do you make a call if the screen is blank ?

After it goes blank ... what do you have to do to get the display back to normal ?

Andy
Customer: replied 4 years ago.

Bought in January. Never been dropped or damaged. Screen goes blank when phone is answered after dialing. Can speak to people but when they hang up my screen stays blank and nothing works so it stays connected. I leave it for half an hour or so and it eventually works as normal.

Expert:  Engineer1010 replied 4 years ago.
Hi

Please try this and let me know result.

press and hold the Home button + Power button until your phone reboots.

Let me know result.

Andy