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Ask Richard Your Own Question
Richard
Richard, Electronics Engineer
Category: Mobile Phones
Satisfied Customers: 36777
Experience:  Avid repairer and trouble shooter of Cell Phones
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My phone keeps saying storage space running out and will not

Customer Question

My phone keeps saying storage space running out and will not let me download any app updates when there is still 180mb left and updates are only 10mb. Also I have gone through phone deleted all pictures, logs, have only 5apps so cannot understand why I have no storage ??? I also have an sd card which has loads of memory and when I go to device memory I still have lots of space.
Submitted: 3 years ago.
Category: Mobile Phones
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard.

Can you tell me please the make and model of your phone?

Thank you
Customer: replied 3 years ago.

Samsung galaxy s2

Expert:  Richard replied 3 years ago.
Thanks Gemma

Go to settings- storage/internal memory and tell me what says there please.

Customer: replied 3 years ago.

Is that the same as device memory?

Expert:  Richard replied 3 years ago.
Yes it is, it can be named either

Customer: replied 3 years ago.

Total space 1.97 gb, application 235mb, available 179mb

Expert:  Richard replied 3 years ago.
ok, this is the problem

Can you go to Settings, Applications.

Look at all your downloaded applications and press each one.

Look for the option to Move to SD

Not all can, so do this for as many as possible

Once done, restart the phone and let me know if you have enough space now to perform your updates.

Thank you
Customer: replied 3 years ago.

Yes I had done that already and still saying same thing.


 

Expert:  Richard replied 3 years ago.
ok, Are you able to download Astro File Manager from the Play Store?

Or not enough space?

Customer: replied 3 years ago.

I have downloaded that now

Expert:  Richard replied 3 years ago.
ok, open it and look for the .trashes file and delete it.

Then try your updates and Let me know the results please

Customer: replied 3 years ago.

I cannot find a trashes file


 

Expert:  Richard replied 3 years ago.
ok, this usually takes up the most space, but if you do not see it, then it will not be.

We will then need to Factory Reset the phone Gemma

Before we do. Do you have any data you need to backup off the phone? As this removes all the data.


Customer: replied 3 years ago.

Just photos and contacts. How do you do that?

Expert:  Richard replied 3 years ago.
ok, download on your computer kies from the address below please

www.samsung.com/us/kies/‎

Install it then run it.

Once done, connect the phone to the computer and perform a backup.

this will backup the contacts and copy the photos to your computer.

Once completed, disconnect the phone from the computer.

Go on the phone to Settings, Backup and Reset, then press Factory Reset.

Complete this, and when it has finished, setup your phone like you did when you first received it.

The memory will then be cleared and you can download your Apps and their updates.

If you have any difficulties at all, please do not hesitate to let me know so I can assist you further

Thank you