How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Electronics Engineer
Category: Mobile Phones
Satisfied Customers: 33954
Experience:  Avid repairer and trouble shooter of Cell Phones
32989067
Type Your Mobile Phones Question Here...
Richard is online now

I need to stop someone ( havent a clue who) to stop sending

Resolved Question:

I need to stop someone ( haven't a clue who) to stop sending me UK News headlines on My Mobile phone I cannot remember setting it up. I do not want them. Please can you help me? Eileen Hassall
Submitted: 3 years ago.
Category: Mobile Phones
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Are they emails or SMS messages you are being sent?

Customer: replied 3 years ago.

IT IS SMS messages on my very simple MOBILE phone I USE Vodafone on a large numbered TT fone I hardly send any texts myself I only really have my phone for emergencies Hope that is enough for you if not I will leave all this for my daughter to sort it out at the week end

Expert:  Richard replied 3 years ago.
ok, most of these can be stopped by messaging a reply

STOP

to them

Can you reply to the text with this Eileen as this stops most of these services.

Let me know the results please

Customer: replied 3 years ago.

THANK YOU FOR YOUR REPLY BUT WHAT NUMBER TO I TEXT ?THIS 41117 comes up as wrong number Eileen

Expert:  Richard replied 3 years ago.
Did you reply to the text?

Or send a new text?
Customer: replied 3 years ago.

I have just replied to the latest text they have just sent -- they replied "Sorry we did not recognise your request. please check the subscription and try a different service go to http;//live.vodafone.co.uk/alert "


Hope that might help you I have never paid a Subscription to my knowledge although they are charging me as my balance goes down Eileen

Expert:  Richard replied 3 years ago.
ok, then it looks to be coming from Vodafone.

But contact vodaphone and they can cancel this for you.

Can you do this now pleas Eileen?

Let me know the results please
Customer: replied 3 years ago.

yES I WILL EMAIL THEM NOW BUT WILL I LOOSE ALL YOUR INFORMATION IF I GO TO MY EMAILS ? I HAVE PUT THEM IN THE sAVE FILE

Expert:  Richard replied 3 years ago.
No you wont Eileen, you just return here.

But it would be better if you called them. Can you call them?

Richard, Electronics Engineer
Category: Mobile Phones
Satisfied Customers: 33954
Experience: Avid repairer and trouble shooter of Cell Phones
Richard and 2 other Mobile Phones Specialists are ready to help you
Customer: replied 3 years ago.

Hello Richard, Voderfone said it wasn`t them nor were they charging me they told me who this 41117 number is XXXXX and to ring them ,so I did, and now its all done. Many thank for all your help and advice I don't know if I have lost the faces I was going to tick the excellence one Eileen

Expert:  Richard replied 3 years ago.
Good work Eileen!

We just needed to track it down which we did.

You can click on one of the faces below to do the rating.

Thank you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Eric

    Eric

    Android Expert

    Satisfied Customers:

    1249
    3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
< Previous | Next >
  • http://ww2.justanswer.com/uploads/NS/nswersyric/2015-7-24_14353_n.64x64.jpg Eric's Avatar

    Eric

    Android Expert

    Satisfied Customers:

    1249
    3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
  • http://ww2.justanswer.com/uploads/NY/NYCDart25/2011-2-24_52641_photo.64x64.JPG Richard S.'s Avatar

    Richard S.

    Accounts and Device Specialist

    Satisfied Customers:

    2077
    5 years working with major US carriers in billing, contracts, devices and network
  • http://ww2.justanswer.com/uploads/WirelessWizard/2010-08-21_053030_photo.JPG Daniel P.'s Avatar

    Daniel P.

    Wireless Consultant

    Satisfied Customers:

    1915
    Extensive experience with AT&T and Alltel/Verizon in areas of tech support and consulting!
  • http://ww2.justanswer.com/uploads/LI/Linz2929/2011-2-11_02523_linzphoto1.64x64.jpg Cellphoneguru's Avatar

    Cellphoneguru

    Cell Phone Tech

    Satisfied Customers:

    92
    4 years advanced tech support for PDAs.
  • http://ww2.justanswer.com/uploads/AndreaM/2010-7-20_134019_JustAnswer.jpg Andy Mont's Avatar

    Andy Mont

    Electronics Engineer

    Satisfied Customers:

    81
    R&D Electronics Engineer - Android, iOS
  • http://ww2.justanswer.com/uploads/MK/mkmscr/2011-12-23_5333_MascaroMichael1.64x64.jpg MOBILE_GURU's Avatar

    MOBILE_GURU

    Cell Phone Tech

    Satisfied Customers:

    74
    15 yrs communications exp
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Customer Service

    Satisfied Customers:

    72
    More than 3 years of using and giving tech support for apple products.
 
 
 

Related Mobile Phones Questions