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Richard
Richard, Electronics Engineer
Category: Mobile Phones
Satisfied Customers: 37590
Experience:  Avid repairer and trouble shooter of Cell Phones
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i bought two GT-E1190 M0bile phone through Amazon. I have

Customer Question

i bought two GT-E1190 M0bile phone through Amazon. I have installed the Sim card in one unit, with some difficulty. But can not get the dammed thing to work, I was about to return them but since it takes such a long time I thought I would try this method of help. I keep getting the message "install the sim card. I have looked for a Samson phone number with out any success any success. Can you help? Derek Gledden xxxxxxxxx

Submitted: 3 years ago.
Category: Mobile Phones
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is a brand new phone correct? So you have no data on it you wish to keep?

Customer: replied 3 years ago.

Yes it is a new phone I am prepared to add the data myself

Expert:  Richard replied 3 years ago.
Thanks Derek

I want you to reset the phone please to rule out the firmware as the cause for this problem.

To do this, remove the Sim card, start the phone and dial

*2767*3855#

Once you dial it, it will initiate the reset.

When this has completed, setup the phone and tell me if it now accepts the SIM card please.

Customer: replied 3 years ago.

I CANNOT GET THE SIM CARD TO STAY IN THE PHONE

Expert:  Richard replied 3 years ago.
how do you mean Derek?

It will not fit? Or it falls out?