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Richard
Richard, Electronics Engineer
Category: Cell Phones
Satisfied Customers: 31330
Experience:  Avid repairer and trouble shooter of Cell Phones
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hello I have a Huawei y300 0100.

Customer Question

hello I have a Huawei y300 0100.it was fine when I bought it.then sound/volume went very low .took it bk to carwarehouse were I bought it 4 months ago .spoke to your company .told me send it to noritch it got a new replacement part .but still the same volume/sound very low thk [email protected] phone number ..XXXXXXXX

Submitted: 2 years ago.
Category: Cell Phones
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you remove the battery from the phone please.

Once done, hold the power button down for 30 seconds, then release.

Once done, put the battery back in, turn on the phone and tell me if the volume is now working correctly please.

Thank you
Customer: replied 2 years ago.

no change to volume/sound still the same carol XXXX

Expert:  Richard replied 2 years ago.
ok, we will need to reset the phone Carol.

This is going to remove all your data and return the phone to new, but there is no way to avoid this sorry.

To do this, remove the battery and put it back in so the phone is off.

Press and hold the Volume up and Power buttons until the Android recovery menu appears on the screen.

Scroll to wipe data/factory reset by pressing the Volume down button.

Press the Power button.

Scroll to Yes -- delete all user data by pressing the Volume down button.

Press the Power button.

The phone will now wipe all contents.

Press the Power button.
The phone will now reboot to the initial setup screen.

Set up the phone like you did when you first received it and tell me if the volume is now working correctly please Carol.

Thank you

Richard

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