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Ask Randy SmartphoneTech Your Own Question
Randy SmartphoneTech
Randy SmartphoneTech, Technician
Category: Mobile Phones
Satisfied Customers: 9797
Experience:  Smartphone technician.
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vodaphone mobile with no sound

Customer Question

vodaphone samsung mobile with no sound

Submitted: 3 years ago.
Category: Mobile Phones
Expert:  Randy SmartphoneTech replied 3 years ago.
My name isXXXXX will assist you.
I am sorry to hear that you are having this issue.
Try connecting your head Phones, if it works your Phone is probably not damaged.
This issue may be caused by the headphone jack sensor being stuck due to some dust on the sensor.
Try playing music and insert the headphones in and out several times to see if this will solve it.
.

Please let me know if this does not work and we will continue troubleshooting this issue.
Customer: replied 3 years ago.

hi there, thanks for that. i will try this and get back. can i add that this phone has been dropped a few times.

Expert:  Randy SmartphoneTech replied 3 years ago.
okay, the dropping of the phone may have caused an internal hardware issue. There may be a component broken on the inside. Hopefully the headphone method will resolve the problem. Let me know.