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Richard
Richard, Electronics Engineer
Category: Mobile Phones
Satisfied Customers: 36526
Experience:  Avid repairer and trouble shooter of Cell Phones
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I have a Nokia Lumia 520. The Microsoft Account on this phone

Resolved Question:

I have a Nokia Lumia 520. The Microsoft Account on this phone has an old out of date e-mail address which I no longer use. How do I update my e-mail address on the phone?
The e-mail address on the Microsoft Account which was created on my desktop is correct.
Submitted: 3 years ago.
Category: Mobile Phones
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

The only way to do this is reset the phone, as the account is the central link to the phone.

The email address is the ID of the account, this cannot be changed.

This will remove all data and return the phone to new, but this cannot be avoided.

To do the reset.

go to settings - about - reset on the phone.

Once the reset is complete, you then setup the phone using a new account in place of the old one.

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Customer: replied 3 years ago.

I have been to settings but cannot find - reset the phone.

Expert:  Richard replied 3 years ago.
You need to go to

Settings, ABOUT, then Reset please.

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