My name isXXXXX will assist you.I am sorry to hear that you are having this issue.Please follow these steps:
Hi Randy, Unfortunately this does not work, the lock screen does not appear. The phone switches on and over and over shows the S symbol along with Samsung Galaxy SII.
Is there any other option? Thank you
Hi Randy, I appreciate your advice, however, despite following your steps, all I can see is the Samsung logo when switching power on. I tried holding down the volume followed by power button but nothing, no vibration as noted. Unfortunately I do have photos which I believe are on the hard memory. Could those be retrieved by an expert getting into the components of the phone? Are there any other steps for me to try?