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Richard
Richard, Electronics Engineer
Category: Mobile Phones
Satisfied Customers: 36777
Experience:  Avid repairer and trouble shooter of Cell Phones
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On my ipad I am getting a message "cannot get mail" the connection

Customer Question

On my ipad I am getting a message "cannot get mail" the connection to the server failed.
I have no problems on my desktop
my email address [email protected]
Submitted: 3 years ago.
Category: Mobile Phones
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you please hold the power and home button on the iPad for about 10 seconds until the Apple Logo shows.

then release, let the iPad restart and tell me if you can then get your mail.

Let me know the results please

thank you
Customer: replied 3 years ago.

This has not worked. I am still getting the same message

Expert:  Richard replied 3 years ago.
Thanks Graham.

Can you go to Settings, General, Reset, Reset Network Settings.

Press this and when it has completed, connect to your wifi network again by going to Settings, Wifi.

Then once connected and the iPad has internet, try to download your mail.

Let me know the results please

Thank you
Customer: replied 3 years ago.

This has not worked either

Expert:  Richard replied 3 years ago.
Thanks

Can you go to Settings, Mail

Press on the problem account then press Delete Account.

Once done, go to Settings, Mail and add the account back to the iPad.

Let me know the results please

Customer: replied 3 years ago.

I am now being told that my account needs updating. please sign in at login.yahoo.com from a desktop. But I have tried this but no success


 

Expert:  Richard replied 3 years ago.
What is the problem you get when you try to sign into your Yahoo account?
Customer: replied 3 years ago.

I get the same response


"cannot get mail" the connection to the server failed.
I have no problems on my desktop

Customer: replied 3 years ago.

please see below

Expert:  Richard replied 3 years ago.
So you can log into Yahoo via your desktop on this link?

http://mail.yahoo.com

As its not clear

"I am now being told that my account needs updating. please sign in at login.yahoo.com from a desktop. But I have tried this but no success"

Customer: replied 3 years ago.

Yes i can log in on my desktop

Expert:  Richard replied 3 years ago.
ok, now when you add the account, does it still say

"I am now being told that my account needs updating. please sign in at login.yahoo.com from a desktop"

Customer: replied 3 years ago.

yes and the same problem occurs on my iphone

Expert:  Richard replied 3 years ago.
ok, can you go to the App Store and download the App Yahoo Mail

Use this to access your emails on both the iPad and iPhone.

Let me know the results please

Customer: replied 3 years ago.

will my email address remain the same?

Expert:  Richard replied 3 years ago.
yes, nothing at all changes and it is actually much better to use then the inbuilt mail app from the iPad.

Customer: replied 3 years ago.

sorry richard.


this has not worked.


i will have to sign off.


 

Expert:  Richard replied 3 years ago.
ok, but if you can, can you tell how it did not work?