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Richard
Richard, Electronics Engineer
Category: Mobile Phones
Satisfied Customers: 36526
Experience:  Avid repairer and trouble shooter of Cell Phones
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I have a Samsung gt s3100 and the screen has gone white what

Resolved Question:

I have a Samsung gt s3100 and the screen has gone white what can I do to retrieve all my details or get screen back
Submitted: 3 years ago.
Category: Mobile Phones
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

If you connect the phone to your computer, does your computer detect the phone?

Please let me know
Customer: replied 3 years ago.

don't have a way of connecting to computer


 


 

Expert:  Richard replied 3 years ago.
ok, you have two options here Debbie.

If you can get the data cable for the phone, you can connect it to the computer and see if the computer is able to recognise it.

You can then copy your data to the computer.

Else, you will need to take it into a cell phone repair store to have the screen replaced (as the LCD controller has faulted).

The replacement though will not affect the data on the phone, so as soon as the screen is working again, you could then access your data.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
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