It isn't asking for anything, there is a keypad on the screen with the numbers 1 0 on it the time and the date and a flashing icon that is all.
I did try this last night and I have just tried it now and the screen is still the same.
I have been holding them for several minutes and nothing is happening at all.
it said that the phone was turning off. I will try again. It has bussed and gone off but there isn't anything on the screen.
All that has happened, is that it bussed again came back on to the same screen.