Hello Malcolm! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Are you able to sign in your microsoft account at the website http://account.live.com/?Are you able to sign in your skype account on your computer?Do you have windows xp, vista, or 7, or 8, or 8.1, or mac computer?Can we do a remote session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,
I am able to sign on to microsoft on my computer. I am also on skype on my computer and I think I am with windows xp m. Thanks m.s.
You're welcome. Can you please confirm the followings on the computer:1. Go to the website below and confirm that you are able to sign in with your email address: http://account.live.com/2. Go to the website below, and then sign in your skype accounthttps://login.skype.com/login, and/or there, click on Microsoft account, and sign in with your email addressAlso, please let me know the followings:Is this a new phone or was it working previously?Do you have windows xp, vista, or 7, or 8, or 8.1, or mac computer?Can we do a remote session, so we can chat, and I will be able to help you directly?Edit: Please let me know if you still need help with this. Thank you,