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Nick H.
Nick H., Phone Specialist
Category: Mobile Phones
Satisfied Customers: 8276
Experience:  Sr. Cell Phone Expert, Phone Tablet Repair Shop
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not receiving my e-mails and gives a cannot connect to se

Resolved Question:

not receiving my e-mails and gives a 'cannot connect to server'
Submitted: 3 years ago.
Category: Mobile Phones
Expert:  Nick H. replied 3 years ago.
Hello, and thanks for your question. My name is ***** ***** I will help you today.

Do you see this on a phone or a tablet?

What is the make and model of your device?

On your computer, go to the Email website. Can you log into your email account?

Nick







Customer: replied 3 years ago.

On my I phone,5S i logged in from my computer and have changed my password

I am getting my mails but not on my phone

Expert:  Nick H. replied 3 years ago.
Thanks so much for your reply and info.

Please remove the Email account and add it back as follows:

On iPhone go to Settings->Mail Contacts Calendars.
Select Email from accounts.
Select Remove account / Delete Account.
Then go back and select Add account.
Select Email on the list.
Enter your FULL Email address and password.
When done, please try to see if you can receive and send emails.

If this method did not work or you need more help, please reply back to continue our conversation. Otherwise, kindly rate my service. Thank you!

Nick







Customer: replied 3 years ago.

Have deleted and changed , now it keeps coming up username or password ***** my e mail

address isincorrect

Expert:  Nick H. replied 3 years ago.
Thanks NIck.

Please make sure the Email address is enter FULL email address. For password, slowly type in each character to make sure it is entered correctly as on your computer.

Does this work?

If not working, Power off your phone. Go back to Settings and add Email account back.

Also, try to select Other type of Email. Enter FULL email address and password ***** add it back.

Nick









Customer: replied 3 years ago.

I have erased and started it again

Its now coming up that i am putting in the wrong username or password

now it is also coming up 'verification required and log in to your yahoo account?

Expert:  Nick H. replied 3 years ago.
Nick,

When you add the email account, did you select Yahoo on the list or Other?

Nick



Customer: replied 3 years ago.

Yahoo

Expert:  Nick H. replied 3 years ago.
Thanks.

Please go back to Settings->Mail and select that Yahoo account. Select Delete account

When done, select Add account. Select Other on the list (at the bottom). Enter FULL Yahoo email address and password. Follow the screen to complete setup.

Does it work?

Nick







Customer: replied 3 years ago.

It has come up now but what do i fill in where it says 'incoming Mail server

host name

username

password

and

Outgoing mail server

host name

username

password

Expert:  Nick H. replied 3 years ago.
Thanks.

Please enter as follows:

host name: pop.mail.yahoo.com

username: FULL Yahoo email address

password = email password

and

Outgoing mail server

host name: smtp.mail.yahoo.com

username: FULL Yahoo email address


password = email password

Let me know if there are any issues.

Nick







Customer: replied 3 years ago.

Nearly there i think nick

it is asking for 'Do i want to try setting up the account without ssl'

Expert:  Nick H. replied 3 years ago.
Yes and next.

If not working, select No and enter 995 for incoming and 465 for outgoing. SSL ON for both. Authentication = password. Enter FULL Yahoo email and password.

Nick



Customer: replied 3 years ago.

S/MIME on or off?

Expert:  Nick H. replied 3 years ago.
OFF
Customer: replied 3 years ago.

Nothing doing

I will try and erase and start again?

Expert:  Nick H. replied 3 years ago.
Nick,

Please try this:

Delete the account. Next, press Power and Home button at the same time for 10 seconds to reboot your iPhone.

Next go back to Settings->Mail->Add account. Select Other. Enter FULL Yahoo email and password. Select IMAP account type.

host name: imap.mail.yahoo.com

username: FULL Yahoo email address

password = email password

and

Outgoing mail server

host name: smtp.mail.yahoo.com

username: FULL Yahoo email address


password = email password

Use SSL. Incoming use port 993. SSL is ON.
Outgoing use port 465 SSL is ON. Authentication = password. Fill out FULL email address and password ***** that.

S/MINE leave as is. Continue and let me know.

Nick













Customer: replied 3 years ago.

Sorry to sound stupid but which is home button

Expert:  Nick H. replied 3 years ago.
Home button is the round button in front. Button to press to get out of something.

Also, follow this video:

Click here to see video setup Yahoo email.

Nick





Customer: replied 3 years ago.

Thanks Nick

Once i had re-booted it worked

I will now rate you as excellent

thank you very much!!!

Expert:  Nick H. replied 3 years ago.
You are much welcomed. Glad I could help out.

Nick

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