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Waitongu2
Waitongu2, Technician
Category: Mobile Phones
Satisfied Customers: 989
Experience:  Technical Support Engineer
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The camera has jammed on my Samsung Express, is there anything

Customer Question

The camera has jammed on my Samsung Express, is there anything I can do?
Submitted: 3 years ago.
Category: Mobile Phones
Expert:  Waitongu2 replied 3 years ago.
Hello,
Do you get any error at all when you try to use your camera? When is the last time it worked? how old is the phone?
Customer: replied 3 years ago.

Hi,

No error message at all. It opens but the screen is black. I can see a small image of the last photo I took and when I press on that it won't open. I'm having problems with the battery. It charges to 100% but only last a few hours. Maybe it doesn't have the strength to open the camer?

Expert:  Waitongu2 replied 3 years ago.
It might be. We can try reset the phone back to factory settings. But before we do go to settings>>Applications>>camera>>Clear data

then restart the phone and let me know what happens when you try the camera.