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Eric
Eric, Android Expert
Category: Mobile Phones
Satisfied Customers: 1251
Experience:  3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
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I have a android mobile phone and my Microsoft account keeps

Customer Question

I have a android mobile phone and my Microsoft account keeps asking for a security code. I have received a code from Microsoft but it doesn't work as my phone needs 5 numbers for the code.
Submitted: 2 years ago.
Category: Mobile Phones
Expert:  Viet-Cell Phone Tech replied 2 years ago.

Hello Rosie! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Do you also have a windows or mac computer? If yes, are you able to sign in your Microsoft account at the website http://www.outlook.com/?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.
Yes
Expert:  Viet-Cell Phone Tech replied 2 years ago.

What's the model of your cell phone? Are you trying to use your microsoft account email on the cell phone?

Are you using the E-mail app or Outlook app?

When you are available, please reply back at the box below to continue. Thank you,