How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Ashik Your Own Question

Ashik
Ashik, Cellphone Tech
Category: Mobile Phones
Satisfied Customers: 10587
Experience:  Experience with iPhone and other Smartphones
16433418
Type Your Mobile Phones Question Here...
Ashik is online now

cant set up iphone 4 s.

Resolved Question:

cant set up iphone 4 s.
Submitted: 2 years ago.
Category: Mobile Phones
Expert:  Ashik replied 2 years ago.
Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

What does your iPhone shows now ?
Customer: replied 2 years ago.

connect o I tunes.

Expert:  Ashik replied 2 years ago.
When did this problem start ?
Customer: replied 2 years ago.

Its a new phone.

Expert:  Ashik replied 2 years ago.
You can setup it using iTunes application from your computer. On your computer, download and install the iTunes application from here : http://www.apple.com/itunes/download/

Then connect the iPhone to your computer and open iTunes. iTunes will activate the iPhone. If iTunes asked you to restore it, then click Restore and follow the onscreen instructions.

Please let me know if that didn't work, so we can continue troubleshooting.
Customer: replied 2 years ago.

Thank you.got it set up but cant get wifi.any ideas.thanks.

Expert:  Ashik replied 2 years ago.
What about wifi ? Do you have any trouble connecting to the wifi ?
Customer: replied 2 years ago.

Got everything else but its not allowing me to move the button to switvh wifi on.

Expert:  Ashik replied 2 years ago.
Is it greyed out ?
Customer: replied 2 years ago.

Yes.

Customer: replied 2 years ago.

Yes

Expert:  Ashik replied 2 years ago.
Unfortunately that indicates a hardware problem, that is the wifi adaptor of your iPhone is failed. You can try restoring or updating your iPhone from iTunes on your computer. This might not work but if this is software related then restoring or updating the iPhone will fix it. Please let me know how it goes.
If you bought it recently then I'd recommend to take it back to the store for an replacement ASAP.
Ashik, Cellphone Tech
Category: Mobile Phones
Satisfied Customers: 10587
Experience: Experience with iPhone and other Smartphones
Ashik and 3 other Mobile Phones Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Eric

    Eric

    Android Expert

    Satisfied Customers:

    1249
    3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
< Previous | Next >
  • http://ww2.justanswer.co.uk/uploads/NS/nswersyric/2015-7-24_14353_n.64x64.jpg Eric's Avatar

    Eric

    Android Expert

    Satisfied Customers:

    1249
    3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
  • http://ww2.justanswer.co.uk/uploads/NY/NYCDart25/2011-2-24_52641_photo.64x64.JPG Richard S.'s Avatar

    Richard S.

    Accounts and Device Specialist

    Satisfied Customers:

    2077
    5 years working with major US carriers in billing, contracts, devices and network
  • http://ww2.justanswer.co.uk/uploads/WirelessWizard/2010-08-21_053030_photo.JPG Daniel P.'s Avatar

    Daniel P.

    Wireless Consultant

    Satisfied Customers:

    1915
    Extensive experience with AT&T and Alltel/Verizon in areas of tech support and consulting!
  • http://ww2.justanswer.co.uk/uploads/LI/Linz2929/2011-2-11_02523_linzphoto1.64x64.jpg Cellphoneguru's Avatar

    Cellphoneguru

    Cell Phone Tech

    Satisfied Customers:

    92
    4 years advanced tech support for PDAs.
  • http://ww2.justanswer.co.uk/uploads/AndreaM/2010-7-20_134019_JustAnswer.jpg Andy Mont's Avatar

    Andy Mont

    Electronics Engineer

    Satisfied Customers:

    81
    R&D Electronics Engineer - Android, iOS
  • http://ww2.justanswer.co.uk/uploads/MK/mkmscr/2011-12-23_5333_MascaroMichael1.64x64.jpg MOBILE_GURU's Avatar

    MOBILE_GURU

    Cell Phone Tech

    Satisfied Customers:

    74
    15 yrs communications exp
  • http://ww2.justanswer.co.uk/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Customer Service

    Satisfied Customers:

    72
    More than 3 years of using and giving tech support for apple products.
 
 
 

Related Mobile Phones Questions