How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Nick H. Your Own Question

Nick H.
Nick H., Phone Specialist
Category: Cell Phones
Satisfied Customers: 8276
Experience:  Sr. Cell Phone Expert, Phone Tablet Repair Shop
63271161
Type Your Cell Phones Question Here...
Nick H. is online now

Samsung Galaxy 3 kids- once all set up and connected to wi-fi

Customer Question

Samsung Galaxy 3 kids- once all set up and connected to wi-fi it will not allows samsung apps to be opened- error service not available (1009) and then - unable to find your location check your network settings and try again
We are in Guernsey Channel Islands and i think samsung doesnt recognise our IP address
Can anyone help!! Thanks
Submitted: 1 year ago.
Category: Cell Phones
Expert:  Nick H. replied 1 year ago.
Hello, and thanks for your question. My name is ***** ***** I will help you today.
That means the phone's Samsung account is limited to your original location.
Please try this method:
Go to Settings->Apps or Application Manager->All (Swipe from right to left to scroll to All list.
Select Samsung Apps.
Select Force Stop and Clear data.
Open Apps menu and select Samsung Apps.
It will ask you to select country.
Change country to your current location.
Then try to open Samsung Apps.
If you have any questions or concerns, please reply back to continue our conversation. If you do not require further assistance, kindly rate my service. Thank you!
Nick
Customer: replied 1 year ago.
Hi Nick
Thanks for your answer, though unfortunately the issue still happens. As soon as I go to Samsung Apps I get the same errors
Regards
Lee
Expert:  Nick H. replied 1 year ago.
Thanks Lee. That means the Samsung Apps not be able to contact the original server from current location. Your tablet is restricted to use with.
Please try this method:
On your computer, go to www.samsungdive.com
Log into your Samsung account.
Click on 'delete your account' (Bottom of the page, beside the 'privacy policy' link)
After succeed, you can directly make your new samsung account using the country you desired.
Then do the steps as before and see if you can open Samsung apps on your tablet.
Nick

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Eric

    Eric

    Android Expert

    Satisfied Customers:

    1249
    3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
< Last | Next >
  • http://ww2.justanswer.com/uploads/NS/nswersyric/2015-7-24_14353_n.64x64.jpg Eric's Avatar

    Eric

    Android Expert

    Satisfied Customers:

    1249
    3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
  • http://ww2.justanswer.com/uploads/NY/NYCDart25/2011-2-24_52641_photo.64x64.JPG Richard S.'s Avatar

    Richard S.

    Accounts and Device Specialist

    Satisfied Customers:

    2077
    5 years working with major US carriers in billing, contracts, devices and network
  • http://ww2.justanswer.com/uploads/WirelessWizard/2010-08-21_053030_photo.JPG Daniel P.'s Avatar

    Daniel P.

    Wireless Consultant

    Satisfied Customers:

    1915
    Extensive experience with AT&T and Alltel/Verizon in areas of tech support and consulting!
  • http://ww2.justanswer.com/uploads/LI/Linz2929/2011-2-11_02523_linzphoto1.64x64.jpg Cellphoneguru's Avatar

    Cellphoneguru

    Cell Phone Tech

    Satisfied Customers:

    92
    4 years advanced tech support for PDAs.
  • http://ww2.justanswer.com/uploads/AndreaM/2010-7-20_134019_JustAnswer.jpg Andy Mont's Avatar

    Andy Mont

    Electronics Engineer

    Satisfied Customers:

    81
    R&D Electronics Engineer - Android, iOS
  • http://ww2.justanswer.com/uploads/MK/mkmscr/2011-12-23_5333_MascaroMichael1.64x64.jpg MOBILE_GURU's Avatar

    MOBILE_GURU

    Cell Phone Tech

    Satisfied Customers:

    74
    15 yrs communications exp
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Customer Service

    Satisfied Customers:

    72
    More than 3 years of using and giving tech support for apple products.
 
 
 

Related Cell Phones Questions