How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet-Cell Phone Tech Your Own Question
Viet-Cell Phone Tech
Viet-Cell Phone Tech, Cell Phone Technician
Category: Mobile Phones
Satisfied Customers: 38161
Experience:  Troubleshoot all cell phones.
30037186
Type Your Mobile Phones Question Here...
Viet-Cell Phone Tech is online now

I have an iPhone 5C with AOL as my preferred email. This works

Resolved Question:

I have an iPhone 5C with AOL as my preferred email. This works fine on my MacBook Air with my aol password ***** aol name - which is the same for my iPhone but when I updated the operating system on my iPhone I can no longer access my email via iPhone. When I try to enter the same password ***** name, it gives me the Gah service error. How can I get my emails on my phone?
Submitted: 2 years ago.
Category: Mobile Phones
Expert:  Viet-Cell Phone Tech replied 2 years ago.

Hello Marcia! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. First, can you please confirm that your AOL email password ***** ***** by signing in your AOL email account at the website http://mail.aol.com/?

If that works, can you go to Settings -> Mail, Contacts, Calendar, then tap on your AOL account, then delete account
, then tap on Add Account, then select Aol. option, then enter your aol account information, then see if it works or not.

Please let me know. Thank you.

Customer: replied 2 years ago.

Yes, clicking on http://mail.aol.com/? gets me into my account using this laptop, but I am unable to follow your other directions as I cannot find Settings -> Mail, Contacts, Calendar, then tap on your AOL account, then delete account ...

settings on my AOL page. I can go to Options, then email settings but there is no 'calendar' or 'aol account'

Expert:  Viet-Cell Phone Tech replied 2 years ago.
On the iPhone, what happens when you tap on the Settings app icon? Thank you.
Customer: replied 2 years ago.

Ok, I did not realise you were referring to my mobile settings - thought you were referring to the Settings on AOL email page. Did as suggested in Settings on mobile. When I click AOL mail icon on mobile it gives me the same Gah message, then I (yet again) refill in my details, when I then get this message I press 'try again' and only then see my emails. This is too long winded. I used to be able to see emails by single click on AOL icon on my phone.

Expert:  Viet-Cell Phone Tech replied 2 years ago.
Sorry about that. Please do all the followings on the iPhone:

- If you see the AOL app icon on the iphone, then tap and hold on it until all app icons begin to wiggle, then tap on the x icon within the Aol app, then delete the app.

- Then press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit.

- Then open App Store, then type/search for AOL , then download and install the AOL mail app
, then open the AOL app, then tap on the mail envelope icon, then sign in your aol email and check.

Please let me know. Thank you.
Viet-Cell Phone Tech and other Mobile Phones Specialists are ready to help you