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Richard
Richard, Electronics Engineer
Category: Mobile Phones
Satisfied Customers: 38459
Experience:  Avid repairer and trouble shooter of Cell Phones
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I have an iphone 6+ and cannot get my Sky Yahoo email onto

Resolved Question:

I have an iphone 6+ and cannot get my Sky Yahoo email onto it - can you help?
Submitted: 2 years ago.
Category: Mobile Phones
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
What is the error you get when you try to get email on the phone?
Thank you
Customer: replied 2 years ago.

It tells me that the username and password ***** ***** and when I change it to the 'apple' it says cannot connect using SSL

Expert:  Richard replied 2 years ago.
ok, lets do this Linda
Go to the App Store and download the app Yahoo Mail
Then open it and sign into this for your emails.
Let me know the results please
Customer: replied 2 years ago.

Under what category in the App Store does Yahoo Mail come under as it doesn't seem to be on this phone?

Expert:  Richard replied 2 years ago.
You can search for it, that's easiest Linda
Put in the search Yahoo and you will see Yahoo Mail.
Let me know if you have any difficulties please
Customer: replied 2 years ago.

Not working it wants me to create a new account which I could have done on the iphone without downloading the app. So really have wasted my money on here.

Expert:  Richard replied 2 years ago.
You could have created a new account anytime, thats not the point were here for Linda.
The app also wants you to sign into your account.
You either sign in or create a new account, so... sign in please, do not choose the option to create a new account.
Let me know the results please
Customer: replied 2 years ago.

Unfortunately Sky changed their email to Yahoo but my email is still *****@******.*** when I sign in through Sky the yahoo come up first and then it reverts to sky.com so it won't accept it under Yahoo think I'll have to go into the 'Apple' store they may be able to figure it out for me. Not your fault Richard just thought you might be able to sort it Just a bit of a waste of money for me. Thanks

Expert:  Richard replied 2 years ago.
Were not done yet Linda, and everything at the Apple Store we can do here
We block email addresses here
Tell me ONLY the part AFTER the @ symbol please
Customer: replied 2 years ago.
Hi Richard I'm getting my email through Sky Internet think that's the easiest way for me but thank you for your assistance you have been very kind.
Linda
Expert:  Richard replied 2 years ago.
Your welcome Linda
If you need anything else at all, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
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