How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Electronics Engineer
Category: Cell Phones
Satisfied Customers: 32164
Experience:  Avid repairer and trouble shooter of Cell Phones
32989067
Type Your Cell Phones Question Here...
Richard is online now

I have an iphone 6+ and cannot get my Sky Yahoo email onto

Resolved Question:

I have an iphone 6+ and cannot get my Sky Yahoo email onto it - can you help?
Submitted: 1 year ago.
Category: Cell Phones
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
What is the error you get when you try to get email on the phone?
Thank you
Customer: replied 1 year ago.

It tells me that the username and password ***** ***** and when I change it to the 'apple' it says cannot connect using SSL

Expert:  Richard replied 1 year ago.
ok, lets do this Linda
Go to the App Store and download the app Yahoo Mail
Then open it and sign into this for your emails.
Let me know the results please
Customer: replied 1 year ago.

Under what category in the App Store does Yahoo Mail come under as it doesn't seem to be on this phone?

Expert:  Richard replied 1 year ago.
You can search for it, that's easiest Linda
Put in the search Yahoo and you will see Yahoo Mail.
Let me know if you have any difficulties please
Customer: replied 1 year ago.

Not working it wants me to create a new account which I could have done on the iphone without downloading the app. So really have wasted my money on here.

Expert:  Richard replied 1 year ago.
You could have created a new account anytime, thats not the point were here for Linda.
The app also wants you to sign into your account.
You either sign in or create a new account, so... sign in please, do not choose the option to create a new account.
Let me know the results please
Customer: replied 1 year ago.

Unfortunately Sky changed their email to Yahoo but my email is still *****@******.*** when I sign in through Sky the yahoo come up first and then it reverts to sky.com so it won't accept it under Yahoo think I'll have to go into the 'Apple' store they may be able to figure it out for me. Not your fault Richard just thought you might be able to sort it Just a bit of a waste of money for me. Thanks

Expert:  Richard replied 1 year ago.
Were not done yet Linda, and everything at the Apple Store we can do here
We block email addresses here
Tell me ONLY the part AFTER the @ symbol please
Customer: replied 1 year ago.
Hi Richard I'm getting my email through Sky Internet think that's the easiest way for me but thank you for your assistance you have been very kind.
Linda
Expert:  Richard replied 1 year ago.
Your welcome Linda
If you need anything else at all, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard, Electronics Engineer
Category: Cell Phones
Satisfied Customers: 32164
Experience: Avid repairer and trouble shooter of Cell Phones
Richard and 2 other Cell Phones Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Eric

    Eric

    Android Expert

    Satisfied Customers:

    1249
    3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
< Previous | Next >
  • http://ww2.justanswer.com/uploads/NS/nswersyric/2015-7-24_14353_n.64x64.jpg Eric's Avatar

    Eric

    Android Expert

    Satisfied Customers:

    1249
    3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
  • http://ww2.justanswer.com/uploads/NY/NYCDart25/2011-2-24_52641_photo.64x64.JPG Richard S.'s Avatar

    Richard S.

    Accounts and Device Specialist

    Satisfied Customers:

    2077
    5 years working with major US carriers in billing, contracts, devices and network
  • http://ww2.justanswer.com/uploads/WirelessWizard/2010-08-21_053030_photo.JPG Daniel P.'s Avatar

    Daniel P.

    Wireless Consultant

    Satisfied Customers:

    1915
    Extensive experience with AT&T and Alltel/Verizon in areas of tech support and consulting!
  • http://ww2.justanswer.com/uploads/LI/Linz2929/2011-2-11_02523_linzphoto1.64x64.jpg Cellphoneguru's Avatar

    Cellphoneguru

    Cell Phone Tech

    Satisfied Customers:

    92
    4 years advanced tech support for PDAs.
  • http://ww2.justanswer.com/uploads/AndreaM/2010-7-20_134019_JustAnswer.jpg Andy Mont's Avatar

    Andy Mont

    Electronics Engineer

    Satisfied Customers:

    81
    R&D Electronics Engineer - Android, iOS
  • http://ww2.justanswer.com/uploads/MK/mkmscr/2011-12-23_5333_MascaroMichael1.64x64.jpg MOBILE_GURU's Avatar

    MOBILE_GURU

    Cell Phone Tech

    Satisfied Customers:

    74
    15 yrs communications exp
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Customer Service

    Satisfied Customers:

    72
    More than 3 years of using and giving tech support for apple products.
 
 
 

Related Cell Phones Questions