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Ask Ashik Your Own Question
Ashik
Ashik, Cellphone Tech
Category: Mobile Phones
Satisfied Customers: 11498
Experience:  Experience with iPhone and other Smartphones
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Phone wont turn off screen locked

Customer Question

phone wont turn off screen locked
Submitted: 2 years ago.
Category: Mobile Phones
Expert:  Ashik replied 2 years ago.
Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.
What is the model and make of your phone ?
Customer: replied 2 years ago.

Samsung gt s5611

Expert:  Ashik replied 2 years ago.
You can force turn it off. Press and hold down the Power button for 10 seconds and this will turn it off. Then remove the battery, wait 2 minutes, put it back on and turn it on.
If it is not responding to power button, then remove the battery. Then put it back and turn it on.
Please let me know if that didn't work, so we can continue troubleshooting.
Customer: replied 2 years ago.

how does the back come off

Expert:  Ashik replied 2 years ago.
Slide the back case down with your finger.
See this video --> https://www.youtube.com/watch?v=tIA1CGlrJGs
Watch from 2:10 seconds.